Success Coach Manager

NIAT is NxtWave’s flagship 4 Years, on-campus program for Computer Science Education. It is designed to offer one of India’s most advanced industry-aligned curricula. Situated in the heart of Hyderabad's Tech landscape.

NIAT’s new-age campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, TCS and many more providing students with unparalleled exposure to the world of technology.

At NIAT, world-class software engineers are the mentors who work hand-in-hand with students, ensuring they graduate as industry-ready professionals. With a curriculum that seamlessly integrates real-world tech requirements, NIAT prepares students to thrive in an ever-evolving tech world.

NIAT’s 2024-2028 admissions cycle was a massive success, with all seats filling up rapidly with a long waitlist for admissions, further solidifying NIAT’s reputation as the premier destination for aspiring tech leaders.

Join NIAT and shape India’s future tech leaders!

Work in a dynamic environment with top mentors and industry experts.

Grow your career in a fast-paced ecosystem while making a real impact on student success.

Apply now and be part of the NxtWave revolution.

Role Overview

As a Success Coach Manager, you will lead and mentor a team of Success Coaches, ensuring student engagement, retention, and success. You will play a key role in improving student experience, collaborating across teams, and driving operational excellence in Telugu and other regional cohorts.

Key Responsibilities

1. Leadership & Team Management
   • Lead and mentor a team of Success Coaches to drive student success.
   • Monitor team performance and ensure smooth execution of responsibilities.
2. Student Engagement & Retention
   • Develop and implement strategies to improve student engagement and retention.
   • Address escalations and ensure timely resolutions for student concerns.
3. Parent & Stakeholder Communication
   • Build strong relationships with students and parents, ensuring a seamless learning experience.
   • Communicate insights and feedback to internal teams for continuous improvement.
4. Operational Excellence & Collaboration
   • Oversee daily operations, including attendance tracking, exams, and campus activities.
   • Collaborate with cross-functional teams to enhance processes and student experience.

What We’re Looking For

Must-Have Skills

• Strong communication skills in English and Telugu (or other regional languages as required).
• Leadership and team management experience.
• Problem-solving skills with a student-first approach.
• Adaptability in a fast-paced learning environment.

Preferred Qualifications

• Prior experience in mentoring, student success, customer support, or ed-tech.
• Public speaking skills and the ability to engage a large audience.
• Basic tech proficiency (spreadsheets, AI tools, and CRM systems).

Location: Hyderabad (Work from Office)

Work Days: Monday - Saturday (6 days a week)

Work Timings: 8:00 AM - 5:00 PM