Success Coach

Nxtwave Disruptive Technologies; Varanasi, Lucknow, Jaipur; On-site; INR 270,000 - 330,000; Full time

Job summary

NXTWAVE Disruptive Technologies invites applications for a Success Coach to mentor CS students within NIAT and engage with their parents. You will guide learners through exams, campus activities, and daily operations, ensuring smooth coordination with mentors and administration.

Role emphasizes CRM data upkeep, cross-functional collaboration, and proactive student support to drive satisfaction and outcomes.

Qualifications

• Must have proficiency in English and at least one regional language.
• Strong communication and public speaking abilities.
• Comfort with spreadsheets and digital platforms.

Responsibilities

• Guide and support students and parents through learning journeys.
• Maintain accurate records of interactions in CRM systems.
• Facilitate exams, campus activities and admin tasks.
• Bridge between students and internal teams for effective communication.
• Track engagement, collect feedback, and support continuous improvement.

Skills

Communication skills

Public speaking

Tech proficiency

Job description

Role: Success Coach

About NIAT (NxtWave Innovation of Advanced Technologies)

NIAT is NxtWaves flagship 4 Years, on-campus program for Computer Science Education. It is designed to offer one of Indias most advanced industry-aligned curricula. Situated in the heart of Hyderabad's Tech landscape.
NIAT’s new-age campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, TCS and many more providing students with unparalleled exposure to the world of technology.

At NIAT, world-class software engineers are the mentors who work hand-in-hand with students, ensuring they graduate as industry-ready professionals. With a curriculum that seamlessly integrates real-world tech requirements, NIAT prepares students to thrive in an ever-evolving tech world.

NIAT’s 2024-2028 admissions cycle was a massive success, with all seats filling up rapidly with a long waitlist for admissions, further solidifying NIAT’s reputation as the premier destination for aspiring tech leaders.

Know more about NxtWave: https://www.ccbp.in

Know more about NIAT: https://www.niatindia.com/

Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle

Why Join NIAT?

• Be a part of a revolutionary educational institution shaping India’s future tech leaders.
• Work in a dynamic environment surrounded by top-tier mentors and industry professionals.
• Opportunity for career growth and professional development in a fast-paced ecosystem.

If you're passionate about mentoring and shaping student success,

This is your opportunity to make an impact!

Key Responsibilities

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and elevate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

Note

This job description outlines the core responsibilities of the Success Coach (Full-Time) role at NxtWave. Additional duties may be assigned as required to meet the organization's evolving needs.

What We’re Looking For

Must-Have Skills

• Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi).
• Public Speaking Skills: Ability to confidently address and engage a large audience.
• Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities

• Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
• Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
• Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Location

Nxtwave office spaces in Hyderabad (Work from Office)
Nxtwave office spaces PAN India for other languages.

Working Days

6 days a week ( Monday-Saturday)

Work Timings

8:00 AM - 5:00 PM (Differs as per college timings)

CTC

• Package: 3 LPA.
  Probation: 3 Months.