Subject Matter Expert - Customer Engagement and Process Improvement

Concentrix; Gurugram District; On-site; INR 500,000 - 900,000; Full time

Job summary

Concentrix in Gurgaon, India is seeking a Senior Subject Matter Expert to support customer engagement and business performance. You will work with Ops/Training to develop value arguments, track deliverables, and drive corrective actions while following directions to reach goals.

The role requires graduate education, strong MS Office skills, and the ability to communicate clearly and empathetically with customers and colleagues across levels, while meeting tight deadlines.

Qualifications

• Strong verbal and written communication skills.
• Experience with social media is a plus.
• Ability to meet tight deadlines and manage multiple tasks.
• Proficiency in MS Office and data handling.

Skills

Communication skills

Social media experience

MS Office

Time management

Problem solving

Independent worker

Education

Graduate

Tools

MS Office

Job description

Subject matter Expert Job Title: Subject matter Expert

Job Description: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Knowledge/Abilities: Previous experience in a similar role is desirable in consumer relations. Work with the Ops/Training team to develop and build value argumentation. Ability to be resilient when dealing with different situations / type of contacts. Stability to track deliverable dates, deadlines, and reminders. Develop and track corrective action plans. Improve and develop the process, working methods and tools. Ability to follow directions to achieve business goals effectively. Ability to interact with all levels of staff. Strong articulation and comprehension skill. Ability to empathize, anticipate customer needs and problem-solving techniques. Highly independent & motivated team player who s a self-starter and can work independently. Competence in MS Office is a must. Strong time management and behavioral skills. Efficient in learning process quickly and able to conduct the quality audits. Identify and address problems and opportunities.

Desirable Skills: Outstanding communication skills both verbal and written. Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly. Previous experience in social media. Experience rolling out projects involving process and culture change preferred.

Educational Qualification: Graduate

Location: IND Gurgaon Building 14 - 11F, Tower D

Language Requirements: Time Type: Full time Experience Level Senior Level