Subject Matter Expert - Client Servicing

Enfusion Softech India Pvt Ltd; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Clearwater Analytics in Mumbai, India is seeking a Client Servicing Subject Matter Expert to bridge clients with internal teams. You will develop expertise on Clearwater systems and tailor solutions for investment accounting and reporting needs for top clients.

You will translate business requirements into system applications, design processes, and SOPs, while mentoring teammates and contributing to training materials. Collaboration with a global team is essential.

Qualifications

• Bachelor's degree or higher in Accounting or Finance.
• 5+ years of relevant experience.
• Strong knowledge of Clearwater systems and processes.
• Excellent written and verbal communication.
• Ability to mentor and train teammates.

Responsibilities

• Translate the client's business requirements into specific system applications, process design, implementation materials/training and SOPs.
• Trusted to deliver accurate, timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify multiple complex topics.
• Effectively communicate and collaborate with a global team to accurately resolve complex problems and client inquiries in their area of specialism, as well as broader financial or accounting topics.
• Strategize with development teams to enhance our product offering, improve our client on- boarding experience, shorten delivery periods, and develop repeatable, scalable processes.
• Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs.
• Proactively work towards continuous improvement of processes, procedures, tools and resources within the team.
• Manage and consistently complete assigned projects and coordinate necessary resources.
• Key contributor for knowledge base and SOP documentation, leading efforts to drive client self-service.

Skills

Investment accounting

Client servicing

Documentation skills

Communication skills

MS Office

Project management

Education

Bachelor's degree in Accounting or Finance

Tools

Microsoft Office

Job description

Job Summary: Client Servicing Subject Matter Experts are domain experts in a specific area or topic, operating as a liaison between our clients and internal teams. They develop and apply expertise on the Clearwater systems and processes to evaluate requirements and configure solutions to meet a wide range of investment accounting and reporting needs for Clearwater's largest clients. Regarded as trusted experts in their area, they have the confidence to make decisions and contribute to client success, whilst being able to provide instruction to team members regarding their area of expertise.

Responsibilities:

• Translate the client's business requirements into specific system applications, process design, implementation materials/training and SOPs.
• Trusted to deliver accurate, timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify multiple complex topics.
• Effectively communicate and collaborate with a global team to accurately resolve complex problems and client inquiries in their area of specialism, as well as broader financial or accounting topics.
• Strategize with development teams to enhance our product offering, improve our client on-boarding experience, shorten delivery periods, and develop repeatable, scalable processes.
• Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs.
• Proactively work towards continuous improvement of processes, procedures, tools and resources within the team.
• Manage and consistently complete assigned projects and coordinate necessary resources.
• Key contributor for knowledge base and SOP documentation, leading efforts to drive client self-service.

Required Skills:

• Possess deep knowledge in their area of expertise.
• Broad industry expertise in investment accounting, using skills to contribute to the development of company objectives and principles.
• Can own multiple projects at a time, achieving goals in creative and effective ways.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor's degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.
• 5+ years' relevant experience.

Thank you for your interest in a career with Clearwater! Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.