Style Associate - Nexus Mall - Hyderabad

Kushals Fashion Jewellery; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals Fashion Jewellery in Hyderabad is seeking a Style Associate to be the brand’s face in stores, delivering exceptional customer experiences and driving sales while ensuring smooth operations. You will engage customers, learn product details, and maintain visual standards.

Responsibilities include stocking, replenishment, merchandising, adherence to SOPs, and collaboration with the team. Freshers with 2 years retail experience are welcome; weekend/evening shifts required.

Qualifications

• Freshers or candidates with 2 years retail experience.
• Good communication and interpersonal skills.
• Flexible to work varied shifts, including weekends and evenings.
• Presentable with grooming standards and strong customer service attitude.

Responsibilities

• Understand customer needs and recommend suitable jewelry pieces.
• Address customer queries effectively and escalate complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with latest collections and promotions.
• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities.
• Assist in processing store deliveries, online orders, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and SOPs.
• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.
• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Skills

Customer focus

Sales excellence

Communication skills

Teamwork

Product knowledge jewellery

Education

Graduate / HSC / SSC

Job description

Job Description:

Job Title

Style Associate

Department

Retail Stores

Reports To

Store Manager

Role Summary

The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.

Key Responsibilities

Customer Focus

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escalated complex issues when required.

Sales Mastery

• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Candidate Requirement

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age.
• Good communication and interpersonal skills.
• Ability to learn quickly.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts (including weekends and evenings).