Job Description:
JobTitle
Style Associate
Department
Retail Stores
ReportsTo
Store Manager
RoleSummary
The Style Associate represents the face of the brand, deliveringexceptional customer experiences, assisting in driving sales, and ensuringsmooth store operations through customer focus, sales expertise, flexibility,and teamwork.
KeyResponsibilities
CustomerFocus
- Understand customer needs and preferences to recommend suitablejewelry pieces.
- Address customer querieseffectively and escalat complex issues when required.
SalesMastery
- Demonstrate knowledge of product categories, including features,benefits, and competitive positioning.
- Communicate product value effectively to customers.
- Support the store in achieving store targets.
- Stay updated with the latest collections, and promotions.
Flexibilityand Change Management
- Adapt to varying shift timings and store requirements.
- Be open to transfers within the cluster area as per businessneeds.
- Exhibit punctuality and readinessto take on additional responsibilities when needed.
StoreOperations Excellence
- Assist the Senior style associate in processing storedeliveries, online order processing, and packaging.
- Assist in stock replenishment and visual merchandising.
- Ensure the store looks presentable, inviting, and adheres tocleanliness standards.
- Support theft prevention by maintaining vigilance and followingprotocols.
- Follow all company policies, workprocesses and store standard operating procedures (SOPs).
Collaboration
- Collaborate with team members to ensure smooth store operations.
- Work as a cohesive team player,contributing to group success.
Decision-Makingand Sensitivity
- Display sensibility and sensitivity when addressing customerconcerns.
- Use sound judgment in handling challenging situations whilemaintaining brand standards.
CandidateRequirement
- Graduate / HSC (Freshers) / SSC qualification with 2 years ofexperience in retail.
- Must be above 18 years of age and below 28 years of age
- Good communication and interpersonal skills
- Ability to learn quickly
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts (including weekendsand evenings)