Strategy & Operations Consultant

ZS; Maharashtra; Hybrid; INR 2,400,000 - 3,600,000; Full time

Job summary

ZS in India is seeking a Strategy & Operations Consultant to work with senior leaders and drive key space initiatives. You will develop the structure and processes that enable space success across eight dimensions, partnering with cross-functional teams to deliver strategic impact.

As an S&O Consultant, you will connect with leadership, streamline operations, plan budgets, and shape client engagements, helping grow the practice and deliver measurable outcomes for patients, caregivers and

Qualifications

• BA required, MBA or other advanced degree preferred
• 5-8 years experience in professional services firm, consulting or strategy/operations experience preferred
• Strong consultative and problem‑solving skills
• Effective oral and written communication skills that can influence senior‑level decision makers
• Experience successfully managing multiple projects at once, including those with intersecting workstreams
• Experience and comfort working with multiple and senior stakeholders
• Understanding of consulting business models
• Understanding of systems and processes
• Empathy, adaptability and high personal impact
• Strong productivity and collaboration tools, including MS Office (PowerPoint, Outlook, Excel, Teams)
• High motivation, good work ethic, maturity and personal initiativ
• Fluency in English
• Client‑first mentality
• Intense work ethicCollaborative spirit and problem‑solving approach

Responsibilities

• Leverage problem solving skills and frameworks to develop solutions to business problems
• Optimize space operations to minimize leadership’s time spent on operational tasks
• Ensure timely and accurate responses to firm requests
• Contribute to strategic planning processes (annual and ongoing)
• Contribute to impact measurement and communication strategies
• Manage and provide insights on budgets and total annual spend
• Foster relationships with client procurement stakeholders and help ensure compliance with client requirements
• Develop reports on BD win rates and pipeline opportunities
• Create and synthesize space materials; prepare leadership level presentations
• Support space-level people strategy by keeping a pulse of team and provide ongoing insight to leadership
• Plan and run effective workshops, events, summits, client visits, etc. (virtual and in-person)
• Develop new processes to be leveraged across teams

Skills

English fluency

Client-facing communication

Project management

Strategic thinking

Problem-solving

Stakeholder management

Education

BA degree

MBA or advanced degree

Tools

MS Office

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Strategy & Operations Consultant

The S&O Consultant collaborates with senior executives leading either a client account team, practice area, or industry vertical (collectively referred to as “spaces”). In this role, you will be a critical contributor to the space you support. You will work with leaders to prioritize and drive key space initiatives and create the structure and processes that enable the space to achieve its vision, strategy, and key milestones.

S&O professionals are key connectors with broad visibility across the space, building collaborative relationships within the space and across ZS to enhance efficiency. This involves providing strategic and operational support across 8 dimensions: 1) Space Management & Operations, 2) Strategic Planning & Enablement, 3) Investment Budget Planning & Optimization, 4) ZS-Client Working Model Strategy and Management, 5) External Engagement & Thought Leadership, 6) People Development & Engagement, 7) Business Development/ Pipeline Strategy & Management, 8) Capability Building & Dissemination.

As an S&O Consultant you will have the unique opportunity to work at the intersection of strategy, leadership, and innovation, collaborating with senior executives and cross‑functional teams to drive significant impact. You will help shape the future of the space you support, identifying and implementing solutions that streamline operations, foster growth, and maximize client success.

Through your work, you will foster a culture of collaboration, accountability, and continuous improvement, ensuring that each space operates at its highest potential while delivering measurable results to both clients and ZS.

What You'll Do

• Leverage problem solving skills and frameworks to develop solutions to business problems
• Optimize space operations to minimize leadership’s time spent on operational tasks
• Ensure timely and accurate responses to firm requests
• Contribute to strategic planning processes (annual and ongoing)
• Contribute to impact measurement and communication strategies
• Manage and provide insights on budgets and total annual spend
• Foster relationships with client procurement stakeholders and help ensure compliance with client requirements
• Develop reports on BD win rates and pipeline opportunities
• Create and synthesize space materials; prepare leadership level presentations
• Support space-level people strategy by keeping a pulse of team and provide ongoing insight to leadership
• Plan and run effective workshops, events, summits, client visits, etc. (virtual and in‑person)
• Develop new processes to be leveraged across teams

What You Will Bring

• BA required, MBA or other advanced degree preferred
• 5-8 years experience in professional services firm, consulting or strategy/operations experience preferred
• Strong consultative and problem‑solving skills
• Effective oral and written communication skills that can influence senior‑level decision makers
• Experience successfully managing multiple projects at once, including those with intersecting workstreams
• Experience and comfort working with multiple and senior stakeholders
• Understanding of consulting business models
• Understanding of systems and processes
• Empathy, adaptability and high personal impact
• Strong productivity and collaboration tools, including MS Office (PowerPoint, Outlook, Excel, Teams)
• High motivation, good work ethic, maturity and personal initiativ
• Fluency in English
• Client‑first mentality
• Intense work ethicCollaborative spirit and problem‑solving approach

How you’ll grow

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.