Strategy and Operations Lead

Prodigal; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Generous leave policy

Food at office

Recreation & team activities

Continuous education support

Job summary

Prodigal seeks a Strategy & Operations Lead to own end-to-end consumer engagement and collections strategy for 3–4 enterprise clients. You will work directly with CXOs, shaping strategy, designing experiments, and supervising execution across multiple engagement channels.

Over 6–12 months, you may hire and lead analysts to scale impact. You’ll partner with data science to operationalize models and drive measurable lifts in recoveries, channel performance, and customer experience.

Qualifications

• Bachelor's degree in Engineering, Mathematics or a related field.
• Familiarity with SQL, Python, or other data analysis tools is a plus.
• Strong communication and attention to detail are essential.

Responsibilities

• Own end-to-end engagement strategy for 3–4 client portfolios, focusing on collections & recoveries, self-serve usage, and customer experience.
• Monitor campaigns and performance dashboards; ensure campaigns run accurately and compliantly.
• Collaborate with data science to shape models and translate insights into actionable strategies.
• Develop KPI frameworks and partner with product/engineering to improve processes and speed of iteration.

Skills

SQL

Python

Communication skills

Attention to detail

Consulting experience

Education

Bachelor's degree in Engineering, Mathematics or related field

Job description

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began when our founders Shantanu and Sangram faced the antiquated the $13B+ lending/collections industry was mostly using pen and paper and decided to build the first real intelligence layer for debt recovery.

Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for loan servicing and collections. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.

With over 100+ enterprise customers across North America and backing from Y Combinator, Accel and Menlo Ventures, we are the fastest growing AI company in consumer finance.

About The Team

You’ll join Prodigal’s Strategy & Operations team, the consulting and services arm of the company. We partner with lenders (Banks, NBFCs & BNPLs etc.) and debt collection agencies to transform how they engage consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance.

Role Overview

As a Strategy & Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients. This is a hands‑on role where you’ll move from problem identification to strategy design to execution, directly operating workflows across various engagement channels. You will work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship. In a span of 6-12 months from joining, you'll have the opportunity to hire and lead analysts to amplify your experience and drive more impact.

Strategy

• Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what’s best for their business
• Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self‑serve usage, and consumer experience
• Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices
• Partner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns

Operations

• Ensure strategies are implemented and working as expected
• Monitor performance dashboards, resolve workflow issues, and ensure campaigns are live, accurate, and compliant
• Develop KPI frameworks to track performance, translating data into actionable insights to drive measurable impact
• Improve underlying processes and systems to increase transparency, attribution accuracy, and speed of iteration, partnering with product and engineering on roadmap priorities

Requirements

• Bachelor's degree in Engineering, Mathematics or a related field (preferably from Tier 1 college) with minimum 1 year of experience in consulting (Tier 1 or Tier 2)
• Familiarity with SQL, Python, or other data analysis and scripting tools is a plus
• High reliability and attention to detail
• Strong communication skills
• Bachelor's degree in Engineering, Mathematics or a related field

Job Benefits

• World-class team - You'll get the chance to learn from (and teach) some of the brightest and most skilled people you'll ever meet. Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus.
• Continuous education - As relentless seekers of knowledge, we sponsor and support any training materials, books, courses, and exam fees for upskilling yourself in areas related to your role - but that's not where it ends. If you make a good case for some extra learning, we're delighted to foot the tab.
• Food at the office – Meals are on us. We won't let your stomach grumble while you hustle.
• Health insurance - Health always comes first. The health of your family is as important to us, as it is to you. We offer insurance coverage for both you and your family.
• Flexible schedule - We're not a "clock in, clock out" company. Morning person? Start work while the world's still sleeping. Night owl? Ramp things up while others are winding down. You're fully trusted to create the right conditions for your own personal peak productivity. We only ask that you be available to your teammates for seamless collaboration.
• Generous leave policy - Take all the time you need to recharge your batteries - no cap on vacation allowance here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.
• Recreation & team activities – We regularly indulge in friendly football, table tennis, cooking sessions and challenge each other to do those extra push ups or chug that 4th drink (of course that’s Nimbu Pani)

Meet Sangram - (Cofounder and CTO) and hear his vision for Prodigal below (01:38)

From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast‑paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.

To learn more about us - please visit the following:

Our Story - https://www.prodigaltech.com/our-story

What shapes our thinking - https://link.prodigaltech.com/our-thesis

Our website - https://www.prodigaltech.com/