Strategic Account Manager

Cleantech Industry Resources (CIR); India; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Medical insurance for employee and/fam

Spot recognition bonus

Regular team outings and events

Professional development opportunities

Job summary

Cleantech Industry Resources in India seeks one or two Strategic Account Managers to own relationships with high-value clients and bridge customers with global execution teams. You will manage end-to-end client experience across development, engineering, PMs, and executives, ensuring proactive communication and delivery alignment.

The role requires 10–15+ years in account or project management, experience with enterprise clients, strong written and verbal skills, and the ability to coordinate

Qualifications

• 10-15+ years of experience in account management, project management, or client-facing operations.
• Experience managing high-value or enterprise clients.
• Strong written and verbal communication skills.
• Comfort working across multiple time zones and with globally distributed teams.
• Ability to manage multiple workstreams without losing attention to detail.
• Strong organizational skills and follow-through.

Responsibilities

• Client Ownership & Relationship Management: be the primary contact for assigned strategic accounts; build trusted relationships with client stakeholders; manage expectations around scope, schedule, risks, and deliverables; lead status calls and executive updates.
• Delivery Coordination & Oversight: translate client needs into actionable scopes for internal teams; coordinate handoffs between US and India teams; monitor progress; document minutes and next steps.
• Time-Zone Coverage & Continuity: provide extended coverage across US and India time zones; support structured handoffs; act as always-on owner for strategic accounts.
• Commercial & Account Growth Support: identify opportunities to expand scope or upsell services; support renewals and long-term planning; partner on account strategy.
• Internal Process & Quality Improvement: refine account management processes; provide feedback on pain points and bottlenecks; uphold CIR standards.

Skills

Client management

Delivery coordination

Time-zone management

Cross-functional collaboration

Communication skills

Organizational skills

Business growth mindset

Tools

Monday.com

Jira

Asana

Smartsheet

Job description

Cleantech Industry Resources accelerates solar, wind, green hydrogen, battery storage, and EV infrastructure projects across the United States, India, and EMEA markets. The company provides turnkey "Development as a Service," powered by 100% internal systems engineering and a world class team that comes out of some of the most reputed organizations in the renewables industry. This team operates within a sophisticated software and AI environment to support projects from land origination, through to commercial operation.

• Reports to: Director of Operations
• Opportunity to join a top-notch, collaborative team of professionals
• Fantastic team environment and collaborative culture
• Professional development opportunities to grow into an industry leader
• Medical Insurance for the employee and family
• Spot Recognition bonus for exceptional performance
• Regular team outings, events, and activities to foster a positive work environment

At CIR, we are dedicated to nurturing a diverse and equitable workforce that truly reflects our community. We deeply value each person’s unique perspective, skills, and experiences. CIR embraces all individuals, regardless of race, religion, sexual orientation, gender identity, age, or nationality. We are steadfast in our commitment to fostering a just and inclusive world through intentional policies and actions. Your individuality enriches our collective strength, and we strive to ensure everyone feels respected, valued, and empowered.

We are seeking one or two Strategic Account Managers to own relationships with our highest-value clients and serve as the connective tissue between customers and our global execution teams. The Strategic Account Manager (SAM) is responsible for owning the end-to-end customer experience for a defined portfolio of high-value accounts. This role sits at the intersection of client management, delivery oversight, and internal coordination, ensuring projects move efficiently, communication is proactive, and CIR consistently delivers on commitments. This role requires strong judgment, clear communication, and comfort operating across time zones— particularly with delivery teams based in India.

This role is critical to CIR’s ability to scale: as project volume grows, client experience must improve, not degrade.

• Client Ownership & Relationship Management: Serve as the primary point of contact for assigned strategic accounts; build trusted, long-term relationships with client stakeholders across Development, Engineering, PMs, and Executives; proactively manage client expectations around scope, schedule, risks, and deliverables; and lead recurring client check-ins, status calls, and executive updates.
• Delivery Coordination & Oversight: Translate client needs into clear, actionable scopes for internal execution teams; coordinate daily handoffs and communication between U.S.-based stakeholders and India-based execution teams; monitor progress against schedules, identify risks early, and drive issue resolution; and ensure meeting minutes, action items, and next steps are documented and distributed promptly.
• Time-Zone Coverage & Continuity: Provide extended coverage across U.S. and India time zones, ensuring no gaps in ownership; support structured handoff processes (HOTO) between PMs, engineers, and account stakeholders; and act as the “always-on” owner for strategic accounts, even as internal resources rotate.
• Commercial & Account Growth Support: Identify opportunities to expand scope or upsell services within existing accounts; support renewals, follow-on work, and long-term account planning; and partner with Business Development and Operations leadership on account strategy.
• Internal Process & Quality Improvement: Help refine account management processes, templates, and tools; provide feedback to leadership on recurring client pain points or delivery bottlenecks; and uphold CIR’s standards for professionalism, clarity, and execution quality.
• 10-15+ years of experience in account management, project management, or client-facing operations.
• Experience managing high-value or enterprise clients.
• Strong written and verbal communication skills.
• Comfort working across multiple time zones and with globally distributed teams.
• Ability to manage multiple workstreams without losing attention to detail.
• Strong organizational skills and follow-through.

• Experience in renewable energy, power infrastructure, data centers, engineering, or EPC environments.
• Prior experience working with or managing teams in India or other offshore delivery centers.
• Familiarity with project execution workflows, interconnection, or engineering deliverables.
• Experience with tools such as Monday.com, Jira, Asana, Smartsheet, or similar PM platforms.

• Strong judgment and clear, proactive communication when managing high-value client relationships.
• Ability to build trusted, long-term relationships with client stakeholders across all levels, from engineers to executives.
• Comfort operating across multiple time zones and coordinating with globally distributed teams. o Strong organizational skills and follow-through when managing multiple workstreams and competing priorities.
• Entrepreneurial, growth-oriented mindset with a focus on account expansion, renewals, and long-term client success.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical demands of this job require an individual to be able to work at a computer for most of the day, be able to participate in conference calls and travel to team retreats on a time-to-time basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually quiet (normal city traffic noises are common), a blend of artificial and natural light, temperate and generally supports a collaborative work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Cleantech Industry Resources, we embrace diversity and uphold a strong dedication to establishing an all-encompassing atmosphere for both our staff and associates. Our choices in employment are free from any bias related to race, creed, nationality, ethnicity, gender, sexual orientation, gender identity, gender expression, age, physical limitations, veteran status, or any other legally safeguarded attributes.

Being an integral part of Cleantech Industry Resources means you can expect to be immersed in a realm of professional possibilities within a culture that nurtures teamwork, adaptability, and the embracing of all.