Stores Executive

Novotel Hotels; Delhi; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Company perks

Job summary

Novotel New Delhi City Centre in Delhi seeks a hands-on retail professional to manage daily store operations, guest interactions, and sales targets. You will ensure accurate POS handling, stock control, and cheerful service to guests at every step.

Join a dynamic hotel team where leadership, attention to detail, and a proactive approach help drive guest satisfaction and store performance. Flexible shifts including weekends may be required.

Qualifications

• Secondary education or equivalent qualification.
• Minimum 2 years of proven experience in retail, hospitality, or customer service environment.
• Proficiency in point-of-sale (POS) systems and cash handling procedures.
• Strong numerical skills and financial reconciliation abilities.
• Excellent communication and customer-focused mindset.
• Knowledge of inventory management and stock control.

Responsibilities

• Manage all point-of-sale transactions with accuracy and efficiency.
• Oversee daily stock levels and inventory checks.
• Deliver exceptional customer service and guest experiences.
• Maintain visual merchandising standards and store cleanliness.
• Process customer transactions with accurate billing and receipts.
• Supervise and mentor junior staff, ensuring consistent service standards.
• Monitor sales performance and provide feedback to management.
• Ensure compliance with policies and security protocols.
• Maintain records of stock movements, discrepancies, and daily sales.
• Collaborate with other departments to support operations and guest satisfaction.
• Identify opportunities to maximize sales and improve store operations.
• Handle customer complaints with empathy and resolve issues effectively.

Skills

POS systems

Cash handling

Customer service

Inventory management

Leadership

Sales analysis

Education

Secondary education or equivalent

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Novotel New Delhi City Centre is ideally located in the heart of Delhi. With 124 contemporary rooms, including four suites and a Presidential Suite, the hotel offers modern amenities, versatile event spaces, a rooftop infinity pool and fully equipped health club. Just minutes from New Delhi Railway Station, 45 minutes from Indira Gandhi International Airport, and well connected to the city's key business hubs, the hotel offers easy access to Delhi's cultural, shopping, and entertainment destinations.

Culinary experiences at Novotel New Delhi City Centre feature Food Exchange, The Flying Trunk rooftop bar and restaurant, and the Gourmet Bar, presenting diverse dining options in a contemporary setting. The hotel also offers 10,000 sqft. of flexible event and meeting spaces, thoughtfully designed for corporate gatherings, social celebrations, and seamless events, supported by professional service and tailored catering.

The hotel boasts a range of stylish rooms and luxurious suites. Guests can indulge in diverse dining experiences, unwind with refreshing drinks at the Gourmet Bar, stay active at the health club and enjoy flexible meeting spaces.

Job Description

• Manage all point-of-sale transactions with accuracy and efficiency, ensuring proper cash handling and payment reconciliation throughout your shift
• Oversee daily stock levels and conduct regular inventory checks to maintain optimal merchandise availability and minimize discrepancies
• Deliver exceptional customer service by attending to guest inquiries promptly and ensuring a welcoming, positive shopping experience
• Maintain visual merchandising standards and ensure the store environment is clean, organized, and visually appealing at all times
• Process customer transactions efficiently while maintaining accuracy in billing and providing detailed receipts
• Supervise and mentor junior staff members, providing guidance and training to ensure consistent service standards across the team
• Monitor and analyze sales performance against targets, identifying trends and providing actionable feedback to management
• Ensure strict compliance with all organizational policies, procedures, and security protocols
• Maintain detailed and transparent records of stock movements, inventory discrepancies, and daily sales reports
• Collaborate with other departments to support overall operations and enhance guest satisfaction initiatives
• Identify opportunities to maximize sales and suggest innovative improvements to store operations and customer experience
• Handle customer complaints and concerns with empathy and professionalism, working toward effective resolutions

Qualifications

• Secondary education or equivalent qualification
• Minimum 2 years of proven experience in retail, hospitality, or customer service environment
• Proficiency in point-of-sale (POS) systems and demonstrated expertise in cash handling procedures
• Strong numerical skills with the ability to perform accurate cash reconciliation and financial reporting
• Excellent communication and interpersonal abilities with a customer-focused mindset
• Solid knowledge of inventory management and stock control practices
• Demonstrated leadership capabilities with experience supervising or mentoring team members
• Strong analytical skills with the ability to interpret sales data and performance metrics
• Excellent time management and organizational skills with the ability to prioritize multiple tasks
• Ability to work flexible shifts, including weekends and public holidays as required
• Problem-solving mindset with a proactive approach to identifying and addressing operational challenges
• Knowledge of visual merchandising principles and retail best practices
• Ability to meet and exceed sales targets while maintaining service quality

Additional Information

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities