Area Manager - DTC

airtel; Anakapalli; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Airtel seeks a D2C ZSM to lead delivery across all lines of business in assigned catchments. You will maximize revenue while delivering quality service to customers, engaging with residential societies, and ensuring strong in-store operations.

You will oversee store rollouts, compliance, profitability and broadband operations, driving growth through channel partners and cross-functional collaboration. Experience in Retail/Broadband sales is preferred.

Qualifications

• 6-8 years of sales experience, preferably in Retail / Broadband sales.
• Strong communication and leadership skills.
• Graduate (Full Time) / MBA preferred.

Responsibilities

• Ensure store deployment processes are completed in time for store launches (staffing, inventory, IT).
• Own store operations, compliance, and profitability; drive revenue and control costs as per plan.
• Coordinate with Zonal/Circle/Central teams for operational support and escalations.
• Drive growth in Broadband operations and engagement with RWAs to make Airtel the preferred service provider.
• Develop and manage field teams; train and onboard staff; monitor KPIs and take corrective actions.
• Provide best-in-class customer service and manage detractor index and CE guidelines.

Job description

About The Role

D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.

About The Role

D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/ She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.

Retail Store Operations

Strategic Store Rollouts-

Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)

Store Operations/ Compliance/ Profitability

• Ensure & Own compliance with all defined SOPs
• Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
• Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
• Monitor all competitor activities and share recommendations for response
• Ensure escalations are handled within the stated TAT
• Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
• To ensure deployment of agreed programs across all stores

Broadband Operations

• Enhance acquisition quality
• Drive growth in contribution from higher rental plans
• Mark territories for TSMs and drive productivity growth.
• Increase the Tag utilization in Low Utilized NEs and buildings.
• Working closely with Channel Partners and TSMs to support closure of leads
• Drive engagement with residential societies (RWAs) to make Airtel the preferred
• service provider

Customer Service

• Provide best in class services to customers while keeping Detractor Index in check.
• Ensure total compliance of CE guidelines & processes
• Ensure Circle support to manage exceptional escalations, if required

People Development & Team Management

• Ensure seamless supply of quality manpower at the stores & field
• Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.

Experience & Skills Required

• Results orientation
• Entrepreneurship
• Strong communication skills
• Consultative Selling skills
• Collaboration skills
• Team management

Educational Qualifications

Must be a Graduate (Full Time)/ MBA (preferred)

Work Experience

Must have 6 - 8 years of sales experience, preferably in Retail / Broadband sales.