Store Manager

Shield Autoglass; India; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading automotive service provider in India is seeking a full-time Center Manager. The role involves managing staff, ensuring customer satisfaction, and maintaining operational efficiency. The ideal candidate should have strong leadership skills and at least 2 years of experience in the automotive or service industry. This on-site position requires excellent problem-solving abilities and professionalism in handling complaints.

Qualifications

• 2+ years experience in the automotive industry or service industry is preferred.

Responsibilities

• Manage and guide center staff.
• Ensure customer satisfaction.
• Develop business strategies.
• Maintain budgets and inventory.
• Schedule appointments.
• Handle customer complaints.
• Supervise repair and installation process.

Skills

Strong leadership and management skills

Excellent problem-solving and decision-making skills

Ability to work under pressure

Professional handling of customer complaints

Education

Bachelor's degree or equivalent

Job description

About the Job

Company Description

Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India.

Role Description

This is a full-time on-site role for a Center Manager. The Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Center Manager will also be responsible for handling customer complaints and supervising the repair and installation process.

Role & Responsibilities

• Achieve Sales Target
• Ensure Profitability
• Centre Expense within budgets
• Ensure NPS Target
• Resolution of customer complaints
• Adherence of centre SOP
• Monitoring and Reporting market trends

Qualifications

• Strong leadership and management skills
• Excellent problem-solving and decision-making skills
• Ability to work under pressure and handle customer complaints professionally
• Bachelor's degree or equivalent
• 2+ years Experience in the automotive industry or service industry is preferred