Store Chief | Godrej Interio | Chennai

Godrej & Boyce (G&B); Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee showroom operations and drive sales performance. In this role, you will manage company-operated stores, ensuring the brand image is upheld while achieving sales targets and maintaining customer satisfaction. Your responsibilities will include showroom administration, system management, and working capital oversight, all aimed at enhancing the customer experience. If you are passionate about retail and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in managing sales volumes and customer satisfaction.
• Strong knowledge of showroom administration and system management.

Responsibilities

• Manage COCO stores and achieve sales and working capital targets.
• Ensure showroom compliance and promote the correct product mix.

Skills

Sales Management

Customer Service

Inventory Management

Financial Management

Job description

Key Result Areas:

• Sales volumes
• Showroom Administration
• Customer Satisfaction
• System Management and sales accounting
• Working capital management

Job Description:

1. Sales volumes
   - Managing company owner company operated (COCO) stores and projecting desired brand image.
   - Achievement of sales volumes and working capital norms.
2. Showroom Administration
   - Ensure proper upkeep, adherence to business process manual, display protocol, maintenance and statutory compliance.
   - Ensuring that the correct product mix is being displayed and promoted.
3. Customer Satisfaction
   - Pre sales and post sales customer experience.
   - Necessary enthusiasm in doing innovative activities to bring excitement in showroom and generate customer pull.
4. System Management and sales accounting
   - System know-how, order booking, collection updation, inventory receipts and report generation.
   - Coordination with accounts, logistics, after sales service and commercial team.
5. Working Capital Management
   - To oversee business short term assets and liabilities.
   - To ensure store has sufficient cash flows to maintain its short-term operating cost.