Storage (Cloud Storage, Filestore)

Tata Consultancy Services; Bengaluru, Chennai, Gandhinagar; Hybrid; INR 6,00,000 - 12,00,000; Full time

Job summary

A leading IT service provider in Bengaluru is seeking a Technical Support Representative specialized in Storage. The ideal candidate will have at least 3 years of experience with Infra Storage and cloud storage solutions, including managing data across platforms like Google Cloud and AWS. Responsibilities include troubleshooting technical issues and providing 24x7 support in rotational shifts. Proficiency in English is essential.

Qualifications

• 3-7 years of hands-on experience with Infra Storage.
• Experience managing and securing data within cloud-based storage platforms.
• Exposure in configuring and managing network devices.

Responsibilities

• Identify and resolve technical issues related to hardware, software, or networks.
• Provide technical assistance to users through various channels.
• Maintain accurate documentation of system configurations and troubleshooting steps.

Skills

L2 Storage

L1-L2 Cloud Storage / Filestore

L1-L2 Cloud Ops

SAN, NAS, and DAS systems

Cloud storage solutions

Technical assistance

Network devices management

English proficiency

Job description

Role & responsibilities

Storage TSR (Technical Support Representative)

Required Technical Skill Set

L2 Storage, L1-L2 Cloud Storage / Filestore, L1-L2 Cloud Ops

Desired Experience Range

3 to 7 years

Location of Requirement

Chennai, Gandhinagar, Bangalore

Desired Competencies (Technical/Behavioral Competency)

Must-Have

(Ideally should be at least 3 years of hands-on with Infra Storage)

• Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed roles on the Google Cloud Filestore service and maintained the scalable, managed cloud file storage system
• Regularly updating and maintaining the system to ensure optimal performance and security
• Exposure in configuring and managing network devices and services
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment
• Support with 24x7 operations (Rotational Shifts)
• English language (verbal and written) Proficiency is must

Good-to-Have

• Minimum of 5+ years experience in Data Storage Solutions
• Infrastructure Certifications related to Storage and file management systems
• Cloud Certifications related to GCP ACE