Stefanini, Inc Looking for Team Leader I (Desktop Support) at Noida, Uttar Pradesh

Stefanini, Inc; Dadri; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player seeks a dynamic manager to lead a service desk team. In this role, you will foster a cohesive team environment, coach and mentor staff, and ensure operational excellence. The company promotes agility and innovation, offering a comprehensive benefits package and opportunities for professional development. If you thrive in a collaborative environment and are ready to make a significant impact, this is the perfect opportunity for you to shine and grow your career.

Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 2+ years of management experience with skills in coaching and mentoring.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Create a cohesive team environment through effective management.
• Ensure direct reports achieve their goals and follow processes.

Skills

Management Experience

Coaching

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Strategic Thinking

Flexibility

Education

High School Diploma or Equivalent

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Responsibilities

1. Create a cohesive team environment through consistent management.
2. Coach and counsel direct reports, including providing feedback, positive recognition, conducting performance evaluations, training, mentoring, and handling discipline issues.
3. Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned.
4. Perform root cause analysis and identify opportunities to improve efficiencies.
5. Ensure direct reports meet their goals and follow departmental processes.
6. Responsible for day-to-day operations of Service Desk.
7. Work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by the client.

What you’ll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Open floor plan environment where collaboration is highly encouraged!

Minimum Requirements

1. High school diploma or equivalent required.
2. 2+ years of management experience including coaching, training, mentoring, interviewing, hiring, and terminations.
3. Good interpersonal skills.
4. Excellent attention to detail and organization skills.
5. Effective time management and organizational skills.
6. Excellent verbal and written communication skills.
7. Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture.
8. Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes.