State Street Looking for IT Prog / Proj Mngmt & BA – Emerging Lead at Hyderabad, Telangana

State Street; Hyderabad; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their Enterprise Business Solutions team. This role is pivotal in ensuring operational excellence and client satisfaction by managing queries related to Recordkeeping systems and file deliveries. You will collaborate with global teams, perform daily checks, and identify areas for improvement while maintaining compliance with corporate standards. If you thrive in a dynamic environment and possess strong problem-solving skills, this opportunity offers a platform to make a significant impact while supporting multiple client relationships across various locations.

Qualifications

• Understanding of core SQL to run queries in ESP database.
• Graduate or Master degree preferred.

Responsibilities

• Act as the point for client queries related to Recordkeeping system.
• Perform daily checks on file deliverables and investigate discrepancies.
• Support multiple operational areas relating to Enterprise queries.

Skills

SQL

Data Analytics

Problem Solving

Communication

Adaptability

Education

Graduate Degree

Master Degree

Tools

ESP Database

Visual Basics

Job description

Who we are looking for:
The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

Why this role is important to us:
The Enterprise Business Solutions team provides support to both the client account manager and investment operations teams in terms of creating and running our operational control framework as well as looking after information delivery. The candidate will interact with the client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the client. The role involves supporting multiple client relationships and operational teams in multiple locations.

What you will be responsible for:

1. Act as the point at which relevant client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.
2. Liaise with colleagues in the South Africa, US, Australia and India SSC offices and divisions globally where required for query resolution.
3. Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries.
4. Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
5. Work independently to research and resolve problems considering multiple avenues for resolution.
6. Provide support to multiple operational areas relating to Enterprise queries.
7. Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting).
8. Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models.
9. Complete system testing for Change Control enhancements.
10. Complete any ad-hoc tasks as identified by the line manager.
11. Ensure all activities are compliant with corporate standards.
12. Maintain clear and effective communications with immediate colleagues and Management.
13. Adhere to internal procedures and best practices at all times.

What we value:
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
Ensure that the highest level of the Code of Conduct is displayed in your behavior.
Provide appropriate management information as required to support business unit decision making.
Support the ‘Risk Excellence’ culture within the business.
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations.

Education & Preferred Qualifications:
Understanding of core SQL to run queries in ESP database.
Data analytics and interface.
Graduate or Master degree preferred.
Visual basics will be an added advantage.

Additional requirements:
Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
Flexibility in working outside of your responsibilities and areas of expertise.

Other:
Flexible working hours may be required.