STAR Education, Manipur Looking for Associate, IT Operations at Imphal, Manipur

STAR Education, Manipur; Lamphelpat; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a transformative educational initiative that empowers schools with innovative technology and support. As a key member of the IT Operations Department, you will provide essential technical support to enhance learning environments. Your role involves troubleshooting hardware and software issues, ensuring reliable technology deployment, and maintaining high standards of customer service. This position offers an opportunity to make a significant impact on the educational landscape, helping to create brighter futures for students and teachers alike. If you are a detail-oriented problem-solver with a passion for technology, this role is perfect for you.

Qualifications

• Minimum three years of experience in ICT environment required.
• Vendor neutral certifications like Cisco CCNA or CompTIA are a plus.

Responsibilities

• Provide first line technical support to school staff.
• Install and configure operating systems and software.
• Maintain existing equipment and ensure efficiency of services.

Skills

Technical Support

Hardware Troubleshooting

Software Troubleshooting

Networking Knowledge

Customer Service

Communication Skills

Research Skills

Education

Bachelor's Degree in IT

Vendor Neutral Certifications (CCNA, CompTIA)

Tools

Soldering Iron

PC Hardware Tools

Microsoft Suite Applications

Job description

Full Job Description

Location: Manipur, India

STAR Education, Manipur is a program envisioned by the State Government leadership to transform existing Government schools across the state serving the secondary and primary student population. As part of the School Fagathansi Mission of the Government of Manipur, STAR will introduce innovative technology and a data-driven platform, coupled with high-quality learning materials, effective training, and ongoing coaching for teachers and school headmasters, to create 360-degree support for learning outcomes.

Technology plays a critical role in enabling us to provide transformative education at massive scale in highly resource-constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programs, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, business intelligence, software development, and IT operations.

IT Operations Department

IT Operations is responsible for the last mile delivery of technology, ensuring that everyone from school staff to executives has the functioning technology they need to excel at their jobs. It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centers, finance teams, warehouses, and more.

What you will do

1. Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person.
2. Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment.
3. Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available.
4. Ensure the efficiency and reliability of Internet service and computer environment in the support office.
5. Install and configure operating systems and software to agreed standards under the direction of the IT Manager.
6. Maintain existing equipment by performing upgrades, new installations, and carrying out routine procedures.
7. Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies.
8. Maintain a record of any software or hardware problems detected, escalating when appropriate.
9. Use data provided by reports to detect and even anticipate problems in the field to drive resolution before the issue is reported.
10. Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens, etc.

What you should have

1. Minimum three years of work experience in the ICT environment.
2. Ability to use tools like soldering irons to fix hardware issues.
3. Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment.
4. Working technical knowledge of current protocols, operating systems, and standards.
5. Excellent technical knowledge of PC hardware.
6. Software and hardware troubleshooting skills.
7. Basic experience with routers, switches, and firewalls.
8. Experience with Microsoft suite applications and exposure to basic troubleshooting.
9. Understanding of TCP/IP and Local Area Networks.
10. Excellent writing and oral communication skills.
11. Good research skills, including the ability to identify and propose solutions to issues/crisis.
12. Knowledge of Android operating system and smartphones.
13. Bachelor's degree in IT or related Information Technology field of study.
14. Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

You Are Also

1. A detailed doer – You have a track record of getting things done. You’re organized and responsive.
2. A creative problem-solver – You need to be flexible and ready to get everything done effectively, quickly, and affordably.
3. A relentless advocate – You consider the benefit and experience of the children and teachers you serve in every decision.
4. A malleable learner – You welcome constructive criticism and provide it freely to others.
5. A data-driven decision-maker – You analyze data and make justified decisions.
6. A curious investigator – You question the status quo and seek to understand why things are the way they are.