Standard Chartered Hiring for Officer Job at Calcutta

Standard Chartered; Kolkata; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a dynamic team at a leading international bank where you can make a real impact. In this role, you will oversee operational and customer service activities, ensuring compliance with internal procedures and regulatory standards. You will be responsible for resolving customer queries efficiently and enhancing team performance through effective monitoring and training. This is an exciting opportunity for those looking to grow in a supportive environment that values diversity and inclusion. If you're passionate about driving positive change and achieving excellence, this role is perfect for you!

Benefits

Competitive salary

Health and wellness benefits

Career development opportunities

Inclusive work environment

Qualifications

• Graduation or Post Graduation is required for this role.
• Strong knowledge of regulatory guidelines and market processes is essential.

Responsibilities

• Monitor operational activities and ensure adherence to service standards.
• Resolve customer queries and maintain performance data for the team.
• Ensure compliance with internal procedures and regulatory requirements.

Skills

MS Office

Excel

Business-Market Knowledge

Regulatory Guidelines

Business – Product and Processes

Education

Graduation

Post Graduation

Job description

Job: Operations

Primary Location: Asia-India-Kolkata

Schedule: Full-time

Employee Status: Permanent

Posting Date: 05/Jan/2023, 2:02:40 AM

Unposting Date: Ongoing

The Role Responsibilities

Strategy

• Responsible for monitoring operational & customer service related activities of the CPC.
• Ensure adherence to schedules & escalate matters to superiors for advice.
• To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & quality standards.
• Assist Managers in monitoring all transactions to ensure obligations/payments duly met.

Business

• To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.
• To resolve customer queries/complaints, service related issues.
• Monitoring all transactions to ensure obligations/payments duly met.
• Maintain data and statistics on performance of the team related to business standards, customer information etc.

Processes

• To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards.
• To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.

People and Talent

• Organization of work flow to achieve maximum productivity.
• Regular monitoring of the performance of the team & improve efficiency.
• Develop, train, motivate and educate staff and enhance morale of staff.

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees.
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
• Comply with internal operating procedures & Key Control Standards.
• To act in complete compliance with the Bank’s data confidentiality policy at all times.

Governance

• To ensure compliance of all internal procedures, operational controls and regulatory requirements.
• Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
• Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
• Ensure strict compliance of Group Sanctions Procedures.
• Ensure strict implementation of Group Policies on KYC, Group Code of Conduct.
• Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
• Ensure no operating losses.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal:

• CB, CIB, BB, SME, FI, Treasury
• IT, Technology
• Other Trade CPCs
• CSG/CMS

External:

• Customers
• Personnel in RBI and other regulatory bodies (if required)
• Statutory/External auditors
• Counterparts in other banks
• Archival vendor
• Other Vendors
• GBS

Our Ideal Candidate

• Graduation/PG

Role Specific Competencies

• MS Office/Excel
• Business-Market Knowledge
• Business – Product and Processes
• Regulatory Guidelines

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Visit our careers website www.sc.com/careers