Staff Software Engineer - (Identity & Data Engineering Focus)

Zendesk, Inc.; Pune District; On-site; INR 3,800,000 - 6,800,000; Full time

Job summary

Zendesk in Pune offers a Staff Cloud Developer role with a focus on Identity & Data Engineering. The role supports hybrid/remote work within India and centers on building scalable cloud apps on AWS, with emphasis on authentication workflows and data pipelines.

The ideal candidate brings 8+ years of development experience, strong Python and React skills, and hands-on knowledge of Cognito, Lambda, API Gateway, and data integration.

Qualifications

• 8+ years development experience with 3+ years AWS serverless and data engineering.
• Strong Python backend and React frontend skills.
• Experience with Cognito authentication and data pipelines.

Responsibilities

• Develop, test, and deploy AWS Lambda functions for serverless data workflows.
• Build RESTful and GraphQL APIs via API Gateway and related services.
• Customize Cognito flows using Lambda triggers for auth and MFA.
• Create responsive frontends with React/Node.js for onboarding and data display.
• Develop scalable data pipelines for ingestion, normalization, and enrichment.
• Implement IaC with Terraform/CloudFormation; integrate with CI/CD.
• Ensure security, encryption, and audit logging across systems.
• Integrate cloud contact center services where applicable.

Skills

Python

JavaScript/Node.js

React

Cloud security

CI/CD

Education

Bachelor’s degree in CS/Engineering

Tools

AWS API Gateway

AWS Lambda

AWS Cognito

DynamoDB

RDS

SQS

EventBridge

S3

Terraform

CloudFormation

Job description

## Staff Software Engineer - (Identity & Data Engineering Focus)Postuler: Hybrid: Pune, India: Remote, Maharashtra, India: Remote, Karnataka, India: Bangalore, India: Remote, Dehli, India: Full time: Publié aujourd'hui: R34965## Job Description### Position Summary:## We are looking for a skilled Staff Cloud Developer with strong backend and frontend expertise to build scalable, secure cloud applications focused on AWS. This role emphasizes data engineering, API integrations, and identity workflows using AWS serverless technologies. The ideal candidate will have hands-on experience with Python, JavaScript/Node.js, React, and building data pipelines supporting ingestion, normalization, and enrichment.## ### Key Responsibilities:* ## Develop, test, and deploy AWS Lambda functions primarily in Python supporting serverless, event-driven data engineering workflows and authentication processes* ## Build and maintain RESTful and GraphQL APIs using AWS API Gateway and related services* ## Customize AWS Cognito user pools via Lambda triggers to implement authentication workflows, MFA, and token management* ## Develop responsive frontends using React.js or comparable frameworks for onboarding, authentication, and data presentation* ## Implement scalable data engineering pipelines for ingestion and processing by integrating external APIs, webhooks, and event streams* ## Collaborate with architecture and DevOps teams to develop and maintain Infrastructure as Code using Terraform and CloudFormation* ## Write secure, reusable IaC code provisioning backend cloud resources such as Lambda, API Gateway, Cognito, databases, caches, and queues* ## Participate in CI/CD pipeline configuration to automate infrastructure and application deployments* ## Ensure code meets security best practices including encryption, PII protection, and audit logging* ## Integrate cloud contact center services such as Amazon Connect with backend systems for customer engagement* ## Participate actively in Agile development processes, including code reviews and sprint planning* ## Troubleshoot, debug, and optimize applications for performance and availability## ### Required Qualifications:* ## Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)* ## 8+ years development experience with 3+ years focused on AWS serverless and data engineering environments* ## Strong proficiency in Python for backend Lambda functions* ## Solid expertise in JavaScript (Node.js backend, React frontend)* ## Hands-on experience with AWS API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3* ## Experience customizing Cognito flows with Lambda triggers (pre-signup, authentication, MFA)* ## Familiarity with building and maintaining data engineering pipelines for ingestion, normalization, and enrichment via APIs and webhooks* ## Practical experience writing and managing Infrastructure as Code using Terraform and/or CloudFormation* ## Experience integrating IaC with CI/CD pipelines* ## Strong knowledge of cloud security, encryption, and compliance best practices* ## Excellent problem-solving skills and ability to work collaboratively### Preferred Qualifications:* ## Experience integrating with cloud contact center platforms such as Amazon Connect* ## Familiarity with containerization (Docker) and orchestration (ECS, EKS)* ## AWS Developer Associate or similar certification* ## Experience with Agile/Scrum and DevOps culture* ## Nice to have: Experience with AI tools or automation in customer support/service domains using AWS AI/ML tools like SageMaker, Comprehend, or Lex* ## Nice to have: Familiarity with Zendesk APIs and its ecosystem, including integrations with customer service platformsPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.