Staff Software Engineer Front-End- Pune-zendesk-6-9 - TimesJobs.com

zendesk; Pune District; Hybrid; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading customer service software company is looking for a Staff Software Engineer in Pune. This role involves leading engineering initiatives, mentoring team members, and developing scalable front-end solutions. The ideal candidate should have over 6 years of experience and be proficient in technologies like JavaScript and React. The position offers a hybrid work arrangement, combining onsite collaboration with remote flexibility.

Qualifications

• 6 years of relevant industry experience.
• Expertise in front-end technologies.
• Experience with Agile development.

Responsibilities

• Lead engineering initiatives to meet product goals.
• Mentor team members in technical decisions.
• Develop scalable solutions in collaboration with stakeholders.

Skills

Frontend software development

JavaScript

React or similar framework

CI/CD systems

Excellent communication skills

Tools

Webpack

Node.js

GitHub Actions

Job description

Overview

The Zendesk Online Business team is looking for a Staff Software Engineer to join them on their journey to make the Zendesk purchasing experience more consistent and intuitive.

What you will do

• Lead software engineering initiatives from the technical perspective to ensure product/business goals are met without compromising on the software architecture
• Mentor the team in its architecture and technical decisions; lead with experience and compassion, guide using modern performant solutions. Perform code reviews, code pairing, be a sounding board, and develop other engineers to improve their engineering skillset
• Plan, decompose, and develop scalable solutions to complex projects in collaboration with various stakeholders: Product Management, Design, Engineering leadership, and your team
• Keep track and adapt to rapidly changing requirements in a fast-paced, results driven team
• Ensure the team always delivers on their commitments. It is your responsibility to debug code, lend a hand, and be a voice of guidance to unblock others on the team.
• Document, evangelize, and communicate best practices in all our frameworks and tools. We ship code frequently and fast, but stability and reliability must never be compromised

What you bring

• 6 years of relevant industry experience with frontend software development
• Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs
• Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)
• Advanced experience developing with React, or similar JavaScript MVC/MVP framework
• Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)
• Expertise using Datadog or other log aggregation tools
• A team-first collaborative attitude that thrives in a fast-moving agile development environment
• Excellent written and verbal communication skills

Bonus Skills

• Experience with Adobe AEM (implemented in a Headless way)
• Experience with Java
• Experience with AWS deployment tools

About Zendesk Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

#LI-ESKD

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Work arrangement

Hybrid: Our hybrid experience is designed to combine onsite collaboration with remote flexibility. This role requires attendance at the local office for part of the week; the specific in-office schedule is to be determined by the hiring manager.

Zendesk — The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk is an equal opportunity employer, and we are proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application or participate in the selection process, please email [e-mail] with your specific accommodation request.

Locations - India - Pune - Office