Staff Software Engineer, Customer Experience

Metropolis Technologies; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Office-first model

Collaborative culture

Job summary

Metropolis Technologies in Bengaluru is seeking a Staff Software Engineer to lead a Customer Experience application team and shape the engineering culture. You will drive a go-to-market-ready mobility platform spanning high-throughput locations, fleet management, and real-world use cases, delivering frictionless customer experiences.

The ideal candidate has 10+ years of building customer-centric software, strong CS fundamentals, and expertise in Scala/Java, TypeScript, React, AWS, and data-heavy

Qualifications

• 10+ years of experience building customer-centric applications.
• Experience initiating and driving technical direction.
• Design and deliver large-scale distributed systems and software products in high-volume consumer facing apps.
• Strong CS fundamentals; expert in Scala/Java.
• Experience with data-intensive architectures and release tradeoffs.
• Clear communication of complex information to diverse audiences.
• Collaborate across functions in B2C and B2B settings.
• Proficient with TypeScript, React, AWS, Git, GitHub, and Datadog.

Responsibilities

• Formulate and implement a technical vision and roadmap across the company.
• Establish technologies and best practices for reliability and rapid experimentation.
• Improve developer experience and velocity through technology.
• Coach engineers and lead hiring of top talent.
• Foster a collaborative environment where product and technical ideas prosper.
• Create competitive advantages for customers via the global platform.

Skills

CS fundamentals

Scala/Java proficiency

TypeScript

React

Distributed systems

Data-intensive architectures

Communication skills

Team leadership

B2C/B2B experience

Education

Advanced degree in CS

Tools

AWS

Git & GitHub

Datadog

Snowflake

MySQL

PostgreSQL

Claude Code

Copilot

Job description

Who We Are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable — giving us back our most valuable asset, time.

Who We Are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable — giving us back our most valuable asset, time.

Who You Are

Metropolis is seeking a Staff Software Engineer to lead one of our Customer Experience application development teams through our next growth phase. In this role, you will drive the future of Metropolis products forward, shaping a vision that enables us to build top-notch customer experiences while providing strong technical thought leadership to shape an engineering-led culture. The ideal candidate possesses a product-oriented mindset and extreme curiosity to explore customer experiences, obsessively finding opportunities to make our technology frictionless, aligned with customer needs, and contributing to overall growth and profitability. This is a unique opportunity to realize a large business impact by building an end-to-end mobility platform that supports high-throughput locations, aviation, fleet management, and other use cases impacting the everyday experience of millions of people within a fast-paced, collaborative team environment that challenges the status quo.

What You’ll Do

• Formulate and implement a technical vision and roadmap that provides direction across the entire company
• Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
• Enable step-function improvements in developer experience and velocity through technology
• Coach engineers to bring out their best and actively drive the hiring of top talent
• Empower a collaborative environment where the best product and technical ideas are nurtured and come to life
• Create competitive advantages for our customers through their use of our global platform

What we’re looking for

• 10+ years of experience building customer centric applications and products
• Demonstrate experience initiating and driving technical direction
• Design and deliver large-scale distributed systems and software products in high volume consumer facing applications
• Utilize extremely strong fundamental computer science skills and expert level knowledge of Scala, Java, or a related language
• Apply strong experience with data-intensive architectures
• Display a deep understanding of tradeoffs involved in release engineering and other processes
• Communicate complex information clearly and concisely to a variety of audiences through excellent written and verbal skills
• Collaborate successfully across functions while building customer solutions in B2C and B2B settings
• Work proficiently with our tech stack, including TypeScript, React, Scala, Java, MySQL, PostgreSQL, Snowflake, AWS, Git, GitHub, Copilot, Claude Code, and Datadog

While not required, these are a plus

• Advanced degree in a technical field such as computer science
• Bring previous experience working inside innovative, high-growth environments
• Succeed in engineering situations characterized by high levels of ambiguity
• Lead the development of industry altering infrastructure
• Leverage AI technology to streamline engineering activities

Our Stack:

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub and Claude Code
• Observability: Datadog

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least three days a week to foster innovation, strengthen culture, and enhance the Member experience.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment.

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.