Staff Site Reliability Engineer

BetterCloud; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

BetterCloud is seeking an experienced Staff Site Reliability Engineer to enhance platform reliability, scalability, and performance. The role involves architecting core reliability platforms, mentoring engineers, and adopting SRE best practices across the engineering organization. Candidates should have over 8 years of experience in SRE or a similar role, with expertise in managing production SaaS systems. The position emphasizes building frameworks for service reliability and driving AIOps strategies, targeting high uptimes.

Qualifications

• 8+ years of experience in Site Reliability Engineering, DevOps, or similar role.
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, etc.).

Responsibilities

• Build frameworks and self-service tooling for service reliability.
• Drive AIOps strategy for automation and proactive failure prevention.
• Embed SRE practices across engineering through reviews and standards.

Skills

Site Reliability Engineering

DevOps

Cloud platforms (AWS, GCP, Azure)

Kubernetes

Networking fundamentals

Monitoring & alerting

Incident management

Programming/scripting language (Python, Go)

Troubleshooting skills

Excellent communication skills

Tools

Prometheus

Grafana

Datadog

ELK

OTEL

Continuous profiling

Job description

About The Role:

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands‑on, high‑impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission‑critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands‑on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high‑severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do

• Architect Reliability Paved Paths: Build frameworks and self‑service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI‑Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end‑to‑end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

Equal Employment Opportunity Statement

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.