Staff Site Reliability Engineer

BetterCloud; Delhi; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

A leading market intelligence firm is looking for a highly experienced Staff Site Reliability Engineer to optimize reliability, scalability, and performance. You'll architect core platforms, mentor fellow engineers, and drive the adoption of SRE best practices. We seek someone with strong SaaS experience and expertise in cloud platforms, Kubernetes, and incident management. The position promotes a culture of reliability and involves hands-on leadership in critical situations. Join us in shaping the future of engineering excellence.

Qualifications

• 8+ years of experience in Site Reliability Engineering or DevOps.
• Strong background in production SaaS systems.
• Proficiency in programming/scripting languages.

Responsibilities

• Architect reliability frameworks and tooling.
• Drive AIOps strategy for diagnostics and remediation.
• Lead incident response during critical events.

Skills

Site Reliability Engineering

DevOps

Cloud platforms (AWS, GCP, Azure)

Kubernetes

Programming/Scripting (Python, Go)

Networking fundamentals (TCP/IP, DNS, HTTP/S)

Monitoring & alerting (Prometheus, Grafana, Datadog)

Incident management

Troubleshooting

Communication skills

Job description

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Role:

Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands‑on, high‑impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization.

Our mission is to engineer our platform to the reliability standards of mission‑critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fellow engineers, influencing architectural decisions, and setting the technical bar for reliability across the company.

Who You Are:

• 8+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 3+ of those years operating in a Senior+ SRE position
• Strong background in running production SaaS systems at scale.
• Proficiency in at least one programming/scripting language (Python, Go, or similar).
• Hands‑on expertise with cloud platforms (AWS, GCP, or Azure) and Kubernetes.
• Deep understanding of networking fundamentals (TCP/IP, DNS, HTTP/S, load balancing).
• Experience with monitoring & alerting (Prometheus, Grafana, Datadog, ELK).
• Familiarity with advanced observability (OTEL, continuous profiling).
• Proven incident management experience, including leading high‑severity incidents and postmortems.
• Strong troubleshooting skills across the full stack.
• Excellent communication and collaboration skills.

What You’ll Do

• Architect Reliability Paved Paths: Build frameworks and self‑service tooling that let teams own the reliability of their services in a “You Build It, You Run It” culture.
• Lead AI‑Driven Reliability: Drive our AIOps strategy — automating diagnostics, remediation, and proactive failure prevention.
• Champion Reliability Culture: Embed SRE practices across engineering via design reviews, production readiness, and operational standards.
• Incident Leadership: Act as Incident Commander during critical events, modeling operational excellence, and ensuring blameless postmortems lead to lasting improvements.
• Advance Observability: Deliver end‑to‑end monitoring, tracing, and profiling (Prometheus, Grafana, OTEL, Continuous Profiling) to optimize performance proactively.
• Mentor & Multiply: Elevate engineers across SRE and product teams through mentorship, technical guidance, and knowledge sharing.

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.