Staff platform Support Engineer

Saviynt; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Medium is looking for a Senior or Staff Platform Support Engineer to join their SRE Operations team. In this role, you will ensure smooth operation, stability, and reliability of Saviynt’s Enterprise Identity Cloud.

The position requires extensive experience in networking and cloud support, strong troubleshooting abilities, and the capacity to lead teams effectively. If you enjoy working within a dynamic environment, this opportunity may be for you.

Qualifications

• 7-10 years of hands-on experience in Networking.
• Expertise in troubleshooting and debugging complex network issues.
• Knowledge of setting up network security policies and access controls.

Responsibilities

• Ensure the smooth operation of Saviynt’s Enterprise Identity Cloud.
• Troubleshoot customer-reported incidents in the Networking area.
• Prepare technical documents and standard operating procedures.

Skills

Hands-on experience in supporting a Networking environment

Utilizing packet capture tools (e.g., Wireshark)

Comprehensive support for cloud networking infrastructures

Strong analytical and problem-solving abilities

In-depth knowledge of network protocols

Ability to communicate technical information

Education

Bachelor's degree in network engineering, computer science, or IT

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP) certification

Tools

AWS

Azure

Firewalls

VPNs

Kubernetes

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

As a Senior or Staff Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the smooth, 24x7x365 operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform, with a strong emphasis on network layer setup, support, and operational ownership.

WHAT YOU WILL BE DOING

Customer Communication

• Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions.
• Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed.
• Go the extra mile during crunch situations and lead the team in Sev1 scenarios, followed by detailed documentation and proactive communication.
• Able to review customers’ network architectures and provide solutions that work well with Saviynt’s tech stack.

Troubleshooting Skills

• Troubleshooting of customer-reported incidents and system alerts in the areas of Networking domain expertise
• Identify, debug, and troubleshoot break-fix issues for quick resolution.
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
• Setting up Saviynt’s in-house connectivity solutions, along with IPsec and other connectivity modes, and guiding the team all along.
• Respond and resolve issues within agreed service levels.

Collaboration & Knowledge Sharing

• Be well organized as a lead (or an acting lead) and keep operational control of customer incidents and service requests.
• Prepare and publish technical documents for the standard operating procedures.

WHAT YOU BRING

• 7-10 years of hands‑on experience in supporting a Networking environment.
• Utilize packet capture tools (e.g., Wireshark) and advanced TCP/IP analysis to troubleshoot complex network issues effectively.
• Administer and provide comprehensive support for cloud networking infrastructures within AWS and Azure environments, including VPCs, VNets, subnets, routing protocols, and gateways.
• Configure and maintain robust network security policies, firewalls, and access controls to protect company systems.
• Collaborate effectively with cross‑functional teams to identify and troubleshoot complex application and network performance issues.
• Perform comprehensive root cause analysis (RCA) for network‑related incidents to ensure long‑term resolution.
• Develop and maintain detailed technical documentation for network architecture, configurations, and standard operating processes.
• Ensure the high availability, scalability, and security of all network systems through proactive monitoring and evaluation.
• Ability to lead a team of engineers and senior engineers who may or may not be networking specialists.
• In‑depth experience with VPNs, routers, and other physical hardware.
• Installing and configuring network equipment, troubleshooting networks with Wireshark, and analysing captured logs to troubleshoot network issues.
• Monitoring computer systems to improve network performance for all systems (AWS Lambda functions, analysing the underlying code with Saviynt‑approved AI systems to ensure 100% monitoring of our networking setup.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
• In‑depth knowledge of network protocols, networking systems, firewalls, and relevant technologies, and strong analytical and problem‑solving abilities.
• Comprehensive understanding of network services and networks such as TCP/IP, BGP, and network security.
• Ability to analyse and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.
• Possess a fundamental working knowledge of Linux systems and networking commandsto support organizational infrastructure.
• Ability to communicate technical information to other technical team members, but also to coworkers in other departments who may not know networking technical terminology.
• Kubernetes knowledge is a plus.

Must Have Requirements

• Bachelor's degree in network engineering, computer science, information technology, or a related field
• Cisco Certified Network Associate (CCNA) and/or CCNP certification

Additional Responsibilities

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
• Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as: Data Classification, Retention & Handling Policy, Incident Response Policy/Procedures, Business Continuity/Disaster Recovery Policy/Procedures, Mobile Device Policy, Account Management Policy, Access Control Policy, Personnel Security Policy, Privacy Policy.

Saviynt is an amazing place to work. We are a high‑growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.