Staff Cloud Service Engineer

Pearson; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Pearson is seeking a Staff Cloud Service Engineer to manage Oracle Database services for applications in a hybrid role based in Bengaluru. The ideal candidate will support ERP environments, troubleshoot issues, deploy code, and manage Middleware for production, requiring strong customer service skills and over 10 years of relevant experience.

Candidates should have a BS in Computer Science or a related field, with extensive experience in Oracle applications and excellent communication abilities.

Qualifications

• 10+ years experience supporting an Oracle applications environment.
• Experience with Oracle Database, Infrastructure, and Middleware.
• Strong communication skills and ability to mentor junior resources.

Responsibilities

• Support Oracle Database services for applications.
• Deploy development code and assist with troubleshooting.
• Manage and maintain Middleware for production environments.

Skills

Oracle Database management

Customer service skills

Troubleshooting

Team collaboration

Communication

Education

BS degree in Computer Science or related field

Tools

Oracle E-Business Suite

WebLogic

AWS

Linux

Oracle Database 12c or higher

Job description

Job Title: Staff Cloud Service Engineer

The Finance and Database Services team is looking for a strong Database Administrator to join our team! The ideal candidate would be an excellent team player, communicated, and self started with strong technical and customer service skills.

See below for responsibilities and qualifications of what we are looking in our next team member!

Note: This role requires hybrid in office work in Bangalore, working UK hours.

Responsibilities

• Support all Oracle Database services for all applications supporting our ERP environment, including Database, Infrastructure, and Middleware.
• Deploy development code.
• Assist developers and testers with troubleshooting and recommendations, including but not limited to performance and functionality.
• Respond to outages of the environment and correct issues.
• Routinely patch Oracle Database, Infrastructure, Middleware, and Applications.
• Provide required Application Administration of Non-Production Environments to Support Development and Testing.
• Manage, Monitor, and Maintain Middleware for Production Environments to ensure maximum availability and performance.
• Provide Application Design and Architecture expertise to support ERP and associated applications.
• Mentor more junior resources, and direct work independently, interacting with critical business stakeholders and provide continuity between India and US hours work.

Qualifications

• BS degree in Computer Science or related technical field involving systems engineering (e.g., physics or mathematics), or equivalent practical experience.
• 10+ Years Experience Supporting an Oracle Applications Environment

Preferred Qualifications

• Six or more years relevant experience supporting database, infrastructure, and middleware associated with one or more of the following applications:
  • Oracle E-Business Suite
  • Oracle Master Data Management
  • Oracle Advanced Supply Chain Planning
  • Oracle Business Intelligence (OBI)
  • Hyperion Financials and Planning
  • Oracle Database
  • Oracle Data Integrator
  • Kofax Markview
  • Oracle Identity Management
  • Oracle Access Manager
  • Oracle Governance and Regulatory Compliance
• Experience with administration of Oracle Database 12c or higher, including installation, backup and recovery, password changes, etc.
• Experience with administration of WebLogic 12 and/or Oracle Fusion Middleware (11g/12c)
• Experience working with Discover, OHS, Oracle Forms and Reports
• Knowledge of XML technologies, WS-*, SOAP, REST and other web service standards
• Understanding of the java language – common class files, command line configuration options, ability to interpret Java errors in log files
• Experience with systems and software engineering/development concepts and techniques
• Experience with Amazon Web Services or other public cloud providers.
• Prior experience administering applications and software in Linux command-line environment (OEL/RHEL 6.x/7.x/8.x preferred), including ability to use Linux commands and tools to troubleshoot issues, parse and evaluate log files and ability to write and revise bash scripts.
• Able to interact professionally with customers, developers, and colleagues
• Excellent written and verbal communication skills