SSSPL - Implementation Analyst

South Star Software Private Limited; Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

South Star Software Private Limited, based in Navi Mumbai, seeks an Implementation Analyst to support client onboarding, billing access, account creation, data analysis, and invoicing. The role collaborates with vendors, clients and internal teams to ensure smooth implementation and accurate billing processes.

Responsibilities cover onboarding, billing access, reporting, and product enhancements, with a focus on improving automation and timely delivery for telecom customers.

Qualifications

• 3+ years in the Telecommunications field.
• 2+ years interacting with Telecommunications vendors in relation to billing.
• Experience with telecom billing, finance and vendor contracts.
• Strong process implementation skills.
• Excellent communication and multitasking abilities.
• Extremely detail oriented and analytical.

Responsibilities

• Support the onboarding process, from kick-off to completion, including creating vendor accounts and billing setup.
• Gather invoices by email/phone and upload; liaise between clients and vendors to resolve issues.
• Maintain vendor contact information, escalation listings, and portal access for reporting.
• Identify opportunities for system improvements in relation to billing operations and implementation.
• Work with development to build and improve bots to pull invoices from portals and emailboxes.

Skills

Telecom billing

Vendor management

Communication skills

Multitasking

Analytical thinking

Billing processes

Tools

SQL

MS Excel

Job description

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job Description

Title: Implementation Analyst

The Implementation Analyst will be responsible for supporting new client on-boarding operations. Establishing billing access, account creations, coding, and invoice retrieval. Gathering and analyzing customer data for pre and post implementation activities. The analyst will work closely with the vendors, clients and internal groups.

On-boarding (30%)

• Support the implementation process, from kick-off to completion
• Create, modify and update the vendors and accounts for each client
• Define hierarchies, allocate the costs and parsers to accounts
• Manage the billing settings and retrieval methods
• Co-ordinate with clients, vendors, Operations, Audit and Production teams
• Gather invoices by email/phone and upload

Billing access and issue resolution (30%)

• Foster positive relationships with key vendors to facilitate effective communication
• Understands telecom billing concept and practices
• Act as a liaison between Bruin's clients and vendors
• Register the accounts in vendor portals to obtain portal and e-billing access
• Manage customer requests and escalations
• Track disputes and follow through to achieve the desired results on time

Reporting and Documentation (20%)

• Maintain a shared and easily accessible repository of Vendor Contact Information, Escalation Listings, and Portal Access
• Track and report on vendor engagement activities, including the status of open action items
• Maintain accurate records and documentation related to vendor interaction

Product Development and Enhancements (10%)

• Identify opportunities for system improvements in relation to billing operations and implementation
• Improve the time it takes to implement and on-board customers.
• Work with development to build and improve on bots to pull invoices from the portal and emailbox against expense management system

Requirements

• 3+ years in the Telecommunications field
• 2+ years interacting with Telecommunications vendors in relation to billing
• Experience with telecom billing, finance and vendor contracts
• Strong process implementation skills
• Strong communication skills – The ability to pick up the phone and reach out to any internal or external customer
• Ability to manage customer relations and expectations (Experience with F500 Customers a plus)
• Advanced knowledge of MS Office (Excel, Access, Outlook and Teams), SQL knowledge a plus
• Ability to multitask and meet stringent deadlines in a fast-paced work environment
• Extremely detail oriented and analytical