SRE / Production Engineering

Infosys; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Infosys in Bengaluru is seeking an experienced SRE/Production Engineering leader to own reliability across services and platforms. You will drive SLO/SLI definitions, capacity planning, and an automation-first approach to reduce toil while ensuring high availability.

Lead on-call, incident bridges, postmortems, and production readiness reviews. You will mentor engineers and shape cross‑team reliability programs leveraging Kubernetes, Terraform, Prometheus, and Grafana.

Qualifications

• 12–14 years of experience in SRE, Production Engineering, or Reliability Engineering roles.
• Strong hands‑on experience in cloud operations and production support for critical services.
• Proven ability to drive automation initiatives that reduce manual effort and improve reliability.
• Experience leading operational processes such as on-call, postmortems, and production readiness practices.

Responsibilities

• Lead production engineering practices to ensure high availability, scalability, and performance across services and platforms.
• Define and drive SLOs/SLIs, error budgets, capacity planning, and reliability roadmaps.
• Partner with engineering teams to design resilient architectures and reduce operational risk.
• Own incident response processes (on-call readiness, triage, escalation, communication) and lead major incident bridges.
• Drive blameless postmortems, root-cause analysis, and corrective/preventive actions.
• Establish runbooks, playbooks, and production readiness reviews for new releases.
• Lead cloud operations to ensure secure, cost-effective environments across regions.
• Identify toil and implement automation to improve deployment safety and MTTR.
• Standardize tooling and workflows to improve service health and change success rate.
• Mentor engineers and influence cross-functional teams on reliability best practices.
• Provide technical leadership for reliability initiatives and stakeholder communication.

Skills

SRE

Production engineering

Kubernetes

Terraform

CI/CD pipelines

Observability

Prometheus

Grafana

Education

BTECH/MTECH/MCA/MSC in CS/IT or related (or equivalent practical experience)

Tools

Kubernetes

Terraform

Prometheus

Grafana

Job description

SRE, Production engineering,Kubernetes, Terraform, CI/CD pipelines, Observability (Prometheus/Grafana)

Key Responsibilities: Reliability & Production Ownership

• Lead production engineering practices to ensure high availability, scalability, and performance across services and platforms.
• Define and drive SLOs/SLIs, error budgets, capacity planning, and reliability roadmaps aligned to business priorities.
• Partner with engineering teams to design resilient architectures and reduce operational risk through proactive improvements. Incident Management & Operational Excellence
• Own incident response processes (on-call readiness, triage, escalation, communication) and lead major incident bridges when needed.
• Drive blameless postmortems, root-cause analysis, and corrective/preventive actions to prevent recurrence.
• Establish operational runbooks, playbooks, and production readiness reviews for new releases and changes.
• Lead cloud operations to ensure secure, cost-effective, and reliable environments across regions/accounts/subscriptions.
• Identify toil and implement automation to improve deployment safety, recovery time, and operational efficiency.
• Standardize operational tooling and workflows to improve service health, change success rate, and MTTR.
• Mentor engineers and influence cross-functional teams to adopt reliability engineering best practices.
• Provide technical leadership in prioritization, execution planning, and stakeholder communication for reliability initiatives.
• Minimum Qualifications:
• BTECH, MTECH, MCA, or MSC in Computer Science, IT, or a related field (or equivalent practical experience).
• 12–14 years of experience in SRE, Production Engineering, or Reliability Engineering roles supporting large-scale systems.
• Strong hands‑on experience in cloud operations, incident management, and production support for critical services.
• Proven ability to drive automation initiatives that reduce manual effort and improve system reliability.
• Demonstrated experience leading operational processes such as on-call, postmortems, and production readiness practices.
• Preferred Qualifications:
• Experience designing and implementing SLO/SLI frameworks, error budgets, and reliability KPIs across multiple teams.
• Strong background in observability practices (monitoring, alerting, logging, tracing) and building actionable operational dashboards.
• Expertise in release/change management practices that improve deployment safety and reduce production incidents.
• Experience leading cross-team reliability programs, influencing stakeholders, and driving measurable improvements in uptime and MTTR.
• Track record of mentoring engineers and setting engineering standards for operational excellence and automation at scale.