SRE Lead Engineer

Chubb Life Fund; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Chubb India is seeking a Site Reliability Engineer Lead to join our North America team from our engineering center in India. You will troubleshoot, enhance reliability, and ensure performance of critical applications while mentoring junior engineers.

Responsibilities include hands-on debugging of .NET/Java apps, incident response, log analytics with ELK and Splunk, and driving automation with PowerShell and Python.

Qualifications

• Hands-On Engineering & Troubleshooting: Programming and debugging .NET/Java applications to support reliability and performance goals.
• Diagnose and resolve complex application issues within production environments, including root cause analysis (RCA) and performance debugging.
• Monitoring, Observability & Analysis: Maintain, aggregate and analyze logs from observability tools such as ELK Stack, Application Insights, Splunk & Kibana to monitor application health, performance bottlenecks and user experience.
• Automation: Maintain automation scripts (PowerShell, Python) to streamline monitoring and operational tasks; identify repetitive tasks and automate them.
• Incident Response & Reliability: Deep understanding of SRE principles, including SLAs, SLOs, error budgets and reliability-centric system design; lead incident management and postmortems.
• Infrastructure: Perform IIS administration and environment setup on Windows; manage applications in on-premises and cloud (Azure) environments; setup environments with focus on app support.
• Collaboration & Mentorship: Collaborate across departments to resolve issues; share knowledge and mentor junior SREs.
• Share knowledge and mentor junior SREs, promoting best practices and a culture of reliability.

Responsibilities

• Lead incident management, postmortems and implement preventative measures.
• Diagnose and resolve production issues with RCA and performance debugging.
• Collaborate with developers and business teams to ensure robust, scalable systems.
• Mentor junior SREs and promote reliability best practices across regional teams.
• Set up and maintain Windows IIS environments and manage on-premises and Azure cloud deployments.

Skills

NET/Java debugging

Root cause analysis

Incident management

Monitoring/Observability

Automation scripting

Mentoring

Collaboration

SRE principles

Tools

PowerShell

Python

ELK Stack

Application Insights

Splunk

Kibana

IIS

Azure

Job description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: SRE Lead Engineer

Function/Department: SRE

Location: Hyderabad/Bangalore

Employment Type: Full-time

Position Overview:

We are seeking a skilled Site Reliability Engineer (SRE) to join our North America team based out of engineering center in India. In this role, you will troubleshoot and enhance the reliability and performance of critical applications. You will collaborate closely with SREs, developers and business teams to ensure our systems are robust and scalable. While the focus is on technical engineering, you will also mentor junior team members and share best practices with regional teams.

Key Responsibilities:

Hands-On Engineering & Troubleshooting

• Programming and debugging .NET/Java applications to support reliability and performance goals, showcasing strong problem-solving abilities.
• Diagnose and resolve complex application issues within production environments, including root cause analysis (RCA) and performance debugging.

Monitoring, Observability & Analysis

• Maintain, aggregate and analyze logs from observability tools such as ELK Stack, Application Insights, Splunk & Kibana to monitor application health, performance bottlenecks and user experience.

Automation

• Maintain automation scripts (PowerShell, Python) to streamline monitoring and operational tasks.
• Identify repetitive manual tasks and automate them to improve operational efficiency.
• Advocate for and implement process improvements and tooling enhancements.

Incident Response & Reliability

• Deep understanding of SRE principles, including SLAs, SLOs, error budgets and reliability-centric system design.
• Lead incident management, postmortems and implement preventative measures.

Infrastructure

• Perform IIS administration and environment setup on Windows.
• Manage applications in both on-premises and cloud (Azure) environments.
• Set up and maintain environments with a focus on application support while being exposed to infrastructure knowledge as needed.

Collaboration & Mentorship

• Navigate easily across Chubb’s other departments to foster collaboration and issue resolution.

Share knowledge and mentor junior SREs, promoting best practices and a culture of reliability.