SRE 2 Enterprise Tech Support (Virtualization & Networking)

Nutanix, Inc.; Bengaluru; Hybrid; INR 2,000,000 - 3,200,000; Full time

Job summary

Nutanix, Inc. is seeking a Systems Reliability Engineer III to join a hybrid team in Pune, with a focus on delivering top-tier customer support and ensuring service reliability. You will troubleshoot complex issues, collaborate with developers, and mentor colleagues while contributing to knowledge bases.

The role emphasizes cross-team collaboration, continuous learning, and a customer-centric approach, with a mix of onsite and flexible work days in a hybrid setup.

Qualifications

• 7+ years of experience in Systems Reliability Engineering or similar
• Strong expertise in troubleshooting virtualization, networking, Linux, DevOps, cloud, or enterprise storage
• Proficient in communication for cross-team collaboration
• Experience in resolving complex technical issues with customers
• Degree in Engineering or Computer Science preferred
• Customer-driven mindset for high-quality support
• Familiarity with VMware, Citrix, and Microsoft technologies
• Ability to develop tools and improve knowledge bases

Responsibilities

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.
• Contribute to and expand internal and external knowledge bases for continuous improvement.
• Mentor junior team members to foster a collaborative and growth-oriented culture.
• Gather customer feedback to drive product enhancements in collaboration with development teams.
• Provide rotational support coverage during weekdays and off-hours as necessary.

Skills

SRE experience

VMware ESXi

Networking L2/L3

Linux systems

DevOps

Cloud

Customer support

Knowledge base

Mentoring

Collaboration

Education

Engineering/CS degree

Tools

VMware

Citrix

Microsoft

Job description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance.

About the Team

The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers’ experiences and successes.

You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days.

This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.
• Contribute to and expand internal and external knowledge bases for continuous improvement.
• Mentor junior team members to foster a collaborative and growth-oriented culture.
• Gather customer feedback to drive product enhancements in collaboration with development teams.
• Provide rotational support coverage during weekdays and off-hours as necessary.

What You Will Bring

• 7+ years of experience in Systems Reliability Engineering or similar roles
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage
• Proficient in communication, both written and verbal, for effective cross-team collaboration
• Experience in directly resolving complex technical issues with customers
• Degree in Engineering or Computer Science preferred
• Customer-driven mindset focused on delivering high-quality support experiences
• Familiarity with technologies from partners such as VMware, Citrix, and Microsoft
• Ability to develop tools and enhance internal and external knowledge bases