SRE Engineer II/III

Rackspace Technology; Hyderabad; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Rackspace Technology in Hyderabad is seeking a Site Reliability Engineer – L2/L3 to maintain production reliability, availability, and performance. You will serve as an escalation point, drive root cause analysis, and reduce toil through scripting and tooling.

The role requires hands-on Linux/Windows, cloud platform experience, and strong networking, HTTP, and observability skills. On-site office-based with potential on-call rotation and cross-functional collaboration.

Qualifications

• Hands-on Linux administration (RHEL/Ubuntu) and Windows Server basics.
• Experience with AWS/Azure/GCP and IaC tools like Terraform.
• Proficiency in Python and Bash for automation.
• Strong networking knowledge and troubleshooting with tcpdump/Wireshark.
• Experience with HTTP-based debugging and reverse proxies (Nginx, HAProxy).
• Observability tooling like Prometheus, Grafana, Datadog, ELK.

Responsibilities

• Own L2/L3 incident response, RCA, and post-mortems for production issues.
• Monitor system health and maintain SLA/SLO adherence.
• Automate operational tasks to reduce toil and improve reliability.
• Collaborate with development teams on deployment reliability and capacity planning.
• Participate in on-call rotation and maintain runbooks.

Job description

About The Role

We are looking for a

Hiring: Site Reliability Engineer

Location: Hyderabad

Work Mode: Work from Office

Work Shift: 24/7

Experience: 3–8 Years

Level: L2/L3 Engineer

About The Role

We are looking for a Site Reliability Engineer – L2/L3 to join our team in Hyderabad. The ideal candidate will be responsible for maintaining the reliability, availability, and performance of production environments while working closely with engineering and operations teams. You serve as an escalation point, drive root cause analysis, and reduce toil through scripting and tooling.

Key Responsibilities

• Own L2/L3 incident response, RCA, and post-mortems for production issues.
• Monitor system health and maintain SLA/SLO adherence.
• Automate operational tasks to eliminate repetitive toil.
• Collaborate with dev teams on deployment reliability and capacity planning.
• Participate in on-call rotation and maintain runbooks.

Required Skills

Operating Systems

Hands-on with Linux (RHEL/Ubuntu) — system, process management, file systems, performance tuning. Working knowledge of Windows Server and event log analysis.

Cloud

Practical experience on AWS / Azure / GCP — compute, storage, IAM, networking, and managed services. Familiarity with Terraform or equivalent IaC tools.

Scripting & Automation

Proficiency in Python and Bash for automation, API interaction, and operational tooling. Exposure to Ansible or similar config management is a plus.

Network Troubleshooting (In-Depth)

Strong command of TCP/IP internals — handshake lifecycle, connection states (TIME_WAIT, CLOSE_WAIT, SYN_FLOOD), packet flow, and socket behavior. Hands‑on with tools like tcpdump, Wireshark, netstat/ss, traceroute, mtr, and dig. Solid understanding of DNS resolution, TLS/SSL negotiation, NAT, firewalls, and routing. Able to diagnose latency, packet loss, port exhaustion, and network-level bottlenecks at the OS and infrastructure layer.

Application & HTTP Troubleshooting

Deep understanding of HTTP/HTTPS methods, status codes, headers, and request lifecycle. Comfortable debugging through curl, Postman, access logs, and reverse proxy configs (Nginx / HAProxy).

Observability

Experience with Prometheus, Grafana, Datadog, or ELK. Ability to build dashboards, configure meaningful alerts, and trace issues end-to‑end.

Good to Have

• Kubernetes / Docker experience.
• Familiarity with message queues (Kafka, RabbitMQ).
• Basic database troubleshooting (MySQL / PostgreSQL / Redis).
• ITIL fundamentals and ITSM tools (Jira SM / ServiceNow).

Soft Skills

Strong analytical thinking, clear communication under pressure, and a bias toward automation and continuous improvement.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end‑to‑end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.