SRE - Availability

DigiCert; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Generous time off policies

Top shelf benefits

Education, wellness and lifestyle

Job summary

DigiCert is seeking a seasoned Observability & Incident Response Site Reliability Engineer to own incident management across production systems and drive the observability agenda. You will partner with product engineering, platform, and security to maintain SLA/SLO commitments and resilient services.

In this role, you will lead incidents as primary manager, improve runbooks, and implement proactive monitoring and automated remediation.

Qualifications

• 4+ years of experience in SRE/DevOps/Platform Engineering/Observability Engineering roles.
• Hands-on experience leading incident response for high-severity production incidents.
• Strong background in Linux systems administration and distributed systems troubleshooting.
• Experience defining and managing SLOs, SLIs, and Error Budgets in production.

Responsibilities

• Own incident management across all production systems.
• Lead incident response efforts and coordinate across engineering, infrastructure, and business teams.
• Improve incident response runbooks, escalation matrices, and on-call schedules.
• Drive root cause analysis and ensure long-term resolution of major incidents.
• Reduce MTTD and MTTR through proactive alerting and automated remediation.
• Establish SLA/SLO/SLI frameworks across services.
• Build automated runbooks and self-healing mechanisms.

Skills

Incident management

Observability

Root cause analysis

On-call leadership

Tools

New Relic

Nagios

Splunk

PagerDuty

OpsGenie

VictorOps

Kubernetes

Helm

Docker

Python

Bash

Terraform

Salt

Pulumi

GitHub Actions

Harness

Job description

Job Description:

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are seeking a highly skilled Observability & Incident Response Site Reliability Engineer (SRE) to own incident management practices across all production systems. In this role, you will be the subject matter expert for monitoring, alerting, tracing, and logging and lead incident response efforts. You will work at the intersection of product engineering, platform, and security teams to ensure our systems are observable, resilient, and compliant with SLA/SLO commitments.

What you will do

• Excellent knowledge on Kubernetes clusters and container workloads for productionreliability.
• Triages and presentation on monthly downtime/uptime, metrics and report to higher management.
• Good command on JIRA service management.
• Administer and optimize CI/CD pipelines to support safe, fast, and frequent deployments, repeated manual tasks (Harness, GitHub Actions, etc.)
• Act as the primary Incident Manager for high priority production incidents — coordinating swift resolution across engineering, infrastructure, and business teams.
• Own and continuously improve incident response runbooks, escalation matrices, and on call schedules.
• Drive root cause analysis for all major incidents — ensuring root cause analysis, actionitem tracking, and long-term resolution/fix.
• Reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) throughproactive alerting and automated remediation.
• Establish and enforce SLA/SLO/SLI frameworks across all production services.
• Build automated runbooks and self-healing mechanisms to reduce manual interventionduring incidents.
• Implement synthetic monitoring to proactively detect customer-facing issues.
• Hands-on experience with Splunk queries to investigate incidents, build dashboards, anddrive observability across production systems.
• Exceptional communication and presentation skills — able to lead high-pressure incident bridges calmly and clearly.
• Detail-oriented with a strong sense of ownership and accountability.
• Ability to manage multiple concurrent incidents and priorities without losing composure.

What you will have

• 4+ years of experience in SRE, DevOps, Platform Engineering, or Observability Engineering roles.
• Hands-on experience leading incident response for high-severity production incidents.
• Strong background in Linux systems administration and distributed systems troubleshooting.
• Experience defining and managing SLOs, SLIs, and Error Budgets in production.

Technical Skills

• Monitoring & alerting: New Relic, Nagios, or equivalent.
• Log management: Splunk.
• Incident management: PagerDuty, OpsGenie, VictorOps, or equivalent.
• Container orchestration: Kubernetes, Helm, Docker — with deep observability integration experience.
• Scripting & automation: Python, Bash or similar for building tooling and automations.
• Infrastructure as Code: Terraform, Salt, or Pulumi.
• CI/CD pipelines: GitHub Actions, Harness.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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