Sr. Technical Support DGM

Aspen Technology; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Aspen Technology in Bengaluru is looking for a Sr Technical Support Engineer specializing in Digital Grid Management Solutions. This role focuses on delivering technical support and training on AspenTech solutions aimed at utility automation.

The ideal candidate will possess a Bachelor’s degree in Electrical or related fields, plus experience in utility automation or grid management. Responsibilities include troubleshooting, training, and assisting in pre-sales consultations.

Join us to support technology that transforms the industry and provides exceptional service.

Qualifications

• Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience.
• Experience in utility automation, grid management, or control systems.
• Strong customer-first mindset with the ability to troubleshoot complex technical issues.

Responsibilities

• Provide technical support for AspenTech’s Digital Grid Management solutions.
• Deliver training sessions for customers on AspenTech’s grid management solutions.
• Assist in pre-sales consultations, helping prospects identify their business challenges.

Skills

Utility automation

Grid management

Customer service

Troubleshooting technical issues

Education

Bachelor’s degree in Electrical Engineering or related field

Master’s degree (preferred)

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Sr Technical Support Engineer – Digital Grid Management Solutions

AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting‑edge technology, providing world‑class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems.

Your Impact

Key Responsibilities

• Provide technical support for AspenTech’s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
• Deliver training sessions for customers on AspenTech’s grid management solutions, focusing on how to optimize the software in real‑world utility environments.
• Assist in pre‑sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
• Troubleshoot automation and grid management‑related technical issues, working with internal teams to ensure prompt resolutions.
• Support the development of customer‑focused training materials and industry best practices.
• Travel to customer sites as needed, typically less than 25%.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience. A Master’s degree is a plus.
• Experience in utility automation, grid management, or control systems.
• Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
• Strong customer‑first mindset with the ability to troubleshoot complex technical issues.

Preferred Qualifications

• Experience with AspenTech products or similar advanced software from other vendors is a plus.
• Ability to manage multiple priorities and projects simultaneously in a fast‑paced environment.
• Strong interpersonal skills with a commitment to building lasting customer relationships.
• Willingness to travel as needed for customer engagements, including international travel (less than 25%).

Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.