Sr Technical Lead (Support & Operations)

HCL Technologies Limited; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Sr Technical Lead (Support & Operations) at HCL Technologies Limited in Pune, Maharashtra, India leads 3rd-line SailPoint IIQ support, drives development for workflows and forms, and collaborates with global teams. The role emphasizes strong Java/J2EE, LDAP concepts, and integration with common app servers.

Excellent communication and customer-facing skills are essential for managing critical incidents and service delivery.

Qualifications

• Total 8-10 years of experience in SailPoint IIQ support.
• Minimum 5 years of Level 3 development/support of SailPoint.
• Excellent knowledge of JAVA/J2EE, JavaScript and XML.
• Strong knowledge of Access Reviews and certifications in SailPoint.
• Strong Java debugging skills.
• LDAP concepts knowledge and hands-on LDAP exposure.
• Experience with SailPoint IDM components and workflows.
• Experience with application/web servers (Tomcat, WebLogic, WebSphere).
• Excellent communication and customer-facing skills.

Responsibilities

• Provide 3rd-line support and troubleshooting for SailPoint IIQ.
• Develop and support SailPoint workflows and forms.
• Coordinate with global counterparts and customers.
• Work with Tomcat/WebLogic/WebSphere servers.
• Debug and optimize SailPoint configurations.
• Ensure IAM access reviews and certifications are accurate.

Skills

SailPoint IIQ

JAVA/J2EE

JavaScript

XML

LDAP concepts

Java debugging

SailPoint workflows

Customer facing

Tools

Tomcat

WebLogic

WebSphere

Job description

Sr Technical Lead (Support & Operations) Pune, Maharashtra, India

Job Summary

Profile Summary:

• Supported / Implemented SailPoint for medium to large scale customers across various industry verticals.
• Knowledge of IAM concepts like JML, RBAC, Provisioning, etc.
• Strong background in coding and development using Java.
• Demonstrate strong technical skills.
• Demonstrate strong problem troubleshooting skills.
• Able to work under pressure in case of a critical incident.
• Be a strong team player.

Key Responsibilities

Must Have Technical Skills:

• Total 8-10 years of experience in support of SailPoint IIQ tool
• Minimum 5 years of Level 3 development/support of SailPoint
• Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML.
• Strong knowledge of Access Reviews and certifications in SailPoint.
• Strong Java debugging skills
• Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs.
• Extensive Experience in development/support of workflows, forms, and other SailPoint IDM Component
• Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products.
• Excellent oral & written communication skills and ability to work with global counterparts.
• Customer Facing Exposure is must.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.