Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake

JDA Software; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder is seeking an experienced engineer to provide hands-on technical support for Python-based adapters and MuleSoft services in a global 24x7 environment. You will work with platform and product teams to install, patch, deploy, upgrade, and troubleshoot integration components across Windows and Linux, including ESB/middleware.

The role requires 3–6 years in software development/support, strong customer-facing communication, and a willingness to work flexible shifts.

Qualifications

• Bachelor’s degree in STEM and 3–6 years of software development/support experience.

Responsibilities

• Provide technical support for applications and services based on Python & MuleSoft.
• Resolve alerts and perform level 1 & 2 investigation of Python-based adapters & services.
• Deploy, upgrade, and support Python/Mule/AMQ services and technologies.
• Collaborate with customer/application/product teams to meet deadlines and automate where possible.

Skills

Python programming

MuleSoft connectors

SQL Server

REST & SOAP APIs

Monitoring tools

Jira/Salesforce/ServiceNow

Education

Bachelor’s degree in STEM

Tools

MuleSoft

Salesforce

ServiceNow

Jira

Splunk

AppDynamics

ActiveMQ/Kafka

Job description

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams. Scope: Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services. The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc Our current technical environment: Software: Python, MuleSoft, API’s Database: MS SQL Server, Snowflake Cloud Architecture: MS Azure Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

• Provide technical support for applications and services based on Python & Mulesoft Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
• Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
• Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
• Working with customer/application/product teams ensuring the deadlines are not breached
• Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
• Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
• Strong customer facing skills and communication skills (verbal and written)
• Strong knowledge of service management processes like incident, service request, change and problem
• Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
• Strong troubleshooting skills
• Good working knowledge on SQL (preferably Microsoft SQL server)
• Working knowledge of API’s (REST and SOAP)
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
• Experience is using ARM for monitoring and analysis of the environments
• Experience in working on Windows and Linux Operating System
• Experience troubleshooting/Managing Runtime Servers
• Experience working with Python & Mulesoft Connectors - Standard/Custom
• Experience troubleshooting and performance tuning of ESB/middleware components
• Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
• SaaS/Cloud/Azure experience a plus
• Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
• Experience working with any Planning or Execution Systems is a plus.
• Prior systems administration/application configuration management experience is preferred.
• Ability to adapt and respond to fast moving & changing project environments
• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
• Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666