Senior Technical Consultant - Middleware Support and Python/SQL Specialist

Blue Yonder Pvt Ltd; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Blue Yonder Pvt Ltd in Bengaluru is seeking a Sr. Technical Consultant to provide middleware support across Python, MuleSoft adapters, and database services.

You will manage incidents, perform troubleshooting, and collaborate with platform, product, and customer teams to ensure seamless 24x7 operations. The role requires a strong foundation in Python, MuleSoft, SQL, REST/SOAP, and experience with monitoring tools and JMS messaging platforms.

Qualifications

• Bachelor’s degree in STEM or equivalent.
• 3–6 years in software development/support.
• Hours flexible for 24x7 production support.

Responsibilities

• Provide technical support for Python & MuleSoft based adapters and services.
• Resolve alerts, perform level 1–2 investigation of issues.
• Deploying, upgrading, and supporting Python/Mule/AMQ services and technologies.
• Collaborate with customer teams to meet deadlines and automate where possible.

Skills

Python

Mulesoft

SQL

REST/SOAP APIs

Jenkins

Monitoring & Dashboards

Windows & Linux

Incident/Problem/Change Mgmt.

Jira/ServiceNow/Salesforce

Education

Bachelor’s degree in STEM

Tools

Jira

ServiceNow

Salesforce

Jenkins

Job description

Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “ Best Places to Work ” Seeking an astute individual that has a strong technical foundation with the additional ability to be hands‑on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope

Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services. The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow.

What you’ll do:

• Provide technical support for applications and services based on Python & Mulesoft Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
• Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
• Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
• Working with customer/application/product teams ensuring the deadlines are not breached
• Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
• Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
• Strong customer facing skills and communication skills (verbal and written)
• Strong knowledge of service management processes like incident, service request, change and problem
• Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
• Strong troubleshooting skills
• Good working knowledge on SQL (preferably Microsoft SQL server)
• Working knowledge of API’s (REST and SOAP)
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
• Experience is using ARM for monitoring and analysis of the environments
• Experience in working on Windows and Linux Operating System
• Experience troubleshooting/Managing Runtime Servers
• Experience working with Python & Mulesoft Connectors - Standard/Custom
• Experience troubleshooting and performance tuning of ESB/middleware components
• Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
• SaaS/Cloud/Azure experience a plus
• Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
• Experience working with any Planning or Execution Systems is a plus.
• Prior systems administration/application configuration management experience is preferred.
• Ability to adapt and respond to fast moving & changing project environments
• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
• Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours?

Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level Senior Level