Sr. Tech Lead - Application Development Microsoft N 4D

Genpact Ltd.; Bengaluru; Hybrid; INR 4,000,000 - 6,500,000; Full time

Job summary

Genpact Ltd. is seeking a Sr. Tech Lead for Application Development in Bengaluru, working in a Hybrid mode.

You will drive design, configuration, and integration of Dynamics 365 Customer Service with the Power Platform, using C#/.NET and JavaScript/TypeScript to extend capabilities. The role emphasizes workshops, solution design, and client-facing delivery in a fast-paced AI/ digital-innovation environment.

Qualifications

• Experience implementing and customizing Dynamics 365 CRM solutions, especially Customer Service or contact center domains.
• Hands-on Power Platform skills: Power Apps (canvas/model-driven), Power Automate, and Power BI.
• Strong development with C#/.NET, JavaScript/TypeScript; familiar with web APIs and Azure services.
• Familiarity with Agile methodologies and full software lifecycle.

Responsibilities

• Lead or participate in workshops to capture and document business requirements.
• Design and configure Dynamics 365 Customer Service modules and Power Platform components.
• Develop plugins, custom workflows, and PCF controls as needed.
• Oversee integrations between Dynamics 365, Power Platform, and external systems; manage data migration.
• Prepare test plans and support ALM practices; provide end-user training and support.

Skills

Dynamics 365

Power Platform

C#/.NET

JavaScript/TypeScript

Azure

ALM

Agile/Scrum

Client-facing

Education

Bachelor's degree in Computer Science

Tools

Power Apps

Power Automate

Power BI

Dataverse

Web APIs

Azure Functions

Job description

Sr. Tech Lead - Application Development Microsoft N 4D### Sr. Tech Lead - Application Development Microsoft N 4DApply: Hybrid: 1401-G-India: 5A, FF, Pritech Park Tower-5, Bangalore: Full time: Posted Today: End Date: January 31, 2027 (30+ days left to apply): JR10033249Sr. Tech Lead - Application Development Microsoft N**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Core Responsibilities* **Requirement Gathering & Analysis**: Lead or participate in workshops to capture and document business requirements, conduct fit-gap analyses, and develop detailed functional and technical specifications for the contact center solution.* **Solution Design & Configuration**: Design and configure Dynamics 365 Customer Service modules and Power Platform components (model-driven/canvas apps, Power Automate flows, dashboards, forms, views, security roles, etc.) to meet specific contact center needs, such as case management, routing, and agent scripting.* **Development & Customization (if applicable to a techno-functional role)**: Develop plugins, custom workflow activities, client-side scripting (JavaScript/TypeScript), and Power Apps Component Framework (PCF) controls using C#/.NET to extend platform capabilities where out-of-the-box features are insufficient.* **Integration & Data Management**: Design and implement integrations between Dynamics 365, the Power Platform, and external systems (e.g., telephony systems, knowledge bases) using APIs, Azure services (Logic Apps, Azure Functions, Service Bus), and custom connectors. Oversee data migration activities to ensure data integrity and a unified view of customer information.* **Testing & Deployment**: Develop and execute comprehensive test plans (functional, user acceptance, integration) to ensure solutions meet business and functional requirements. Support Application Lifecycle Management (ALM) practices and deployment via Azure DevOps.* **Training & Support**: Deliver end-user training sessions, create detailed user guides and documentation, and provide post-go-live support to ensure effective user adoption.* **Advisory Role**: Act as a trusted advisor, providing guidance on best practices, new features (like Omnichannel for Customer Service or AI/Copilot capabilities), and opportunities for continuous improvement.**Minimum Qualifications:****Education**:* A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is typically required.**Experience**:* Proven experience in implementing and customizing Microsoft Dynamics 365 CRM solutions, specifically within the Customer Service or contact center domain.* Hands-on experience with the Power Platform, including Power Apps (Canvas and Model-Driven), Power Automate, and Power BI/Dataverse.* Experience with contact center-specific features such as the Omnichannel for Customer Service module is highly desirable.* Familiarity with the full software development lifecycle and Agile methodologies (e.g., Scrum) is an advantage.**Technical Skills**:* Strong proficiency in D365 configuration and customization, including forms, views, dashboards, workflows, and business rules.* Knowledge of C#/.NET, JavaScript/TypeScript, and Web APIs for custom development and integrations.* Understanding of Azure services and integration patterns.**Soft Skills**:* Excellent analytical and problem-solving abilities, with attention to detail.* Strong communication and client-facing skills, with the ability to translate technical information for non-technical stakeholders.* Ability to work independently and collaboratively in a team environment.**Certifications (Preferred)**:* Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230).Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) or Microsoft Certified: Power Platform Developer Associate (PL-400).**Qualifications**Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering**Certifications**AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle**Required Skills**Microsoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Application Development Microsoft N**Remote Type -**Hybrid**Work Shift -**Variable (India)