Sr. Team Leader, Operations

Convergys; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Concentrix is seeking a Sr. Team Leader, Operations to lead a 20–30 member team in Gurgaon. The role requires daily direct interaction with US clients, training new hires, and conducting quality audits.

You will supervise attendance, publish reports, coach performance, and drive process improvements while aligning with company policies. The position is full-time and on-site in Gurgaon, with responsibilities spanning scheduling, team meetings, process adherence, and driving Concentrix values

Qualifications

• Experience in direct client interaction.
• Willingness to work a flexible schedule.
• Healthcare domain knowledge.
• Experience with Billing and Reconciliation and Benefit Access.

Responsibilities

• Lead a team of 20–30 members in day-to-day operations.
• Provide New Hire training and Quality audits.
• Direct communication with US clients and report publishing.
• Supervise call centre associates and monitor attendance.
• Coach team members to meet weekly performance metrics.
• Identify issues, plan improvements, and implement corrective actions.

Skills

Direct client interaction

Flexible schedule

Healthcare domain knowledge

Billing & Reconciliation

Benefit Access knowledge

Education

Graduate

Job description

Job Title: Sr. Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key responsibilities:

• Handle a team of 20 to 30 people
• Responsible for New Hire training and Quality audits.
• This role requires day to day communication directly with the US clients.
• Report creation and publishing
• Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities
• Stay current on internal work processes, policies, and procedures.
• Attend required manager development training
• Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members.

Desired Skills:

• Experience in direct Client interaction.
• handling will be additional advantage.
• Willingness to work a flexible schedule
• Healthcare domain knowledge
• Experience in Billing and Reconciliation, Benefit Access will be added advantage

Educational Qualification:

Graduate

Disclaimer:

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:

Time Type: Full time Mission: Hi, we're Concentrix.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.