Sr. SW Engineer (4 - 6 years of experience as ServiceNow Developer, ITSM, Integrations)

Tink; Bengaluru; Hybrid; INR 10,00,000 - 15,00,000; Full time

Job summary

A prominent financial services company is seeking a ServiceNow Developer to design and develop services for their Dispute Resolution Services. This hybrid role requires expertise in the ServiceNow platform and relevant programming skills. The ideal candidate has at least 2 years of experience, strong analytical skills, and effective communication abilities. You will work on troubleshooting, customizing functionalities, and collaborating with business analysts on solutions.

Qualifications

• 2+ years of relevant work experience and a Bachelor's degree, or 5+ years of relevant work experience.
• Extensive configuration experience across ServiceNow modules.
• Proficient in JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.

Responsibilities

• Develop, test, and debug new and existing functionalities.
• Troubleshoot errors in the ServiceNow configuration.
• Collaborate with internal customers for requirement clarifications.

Skills

ServiceNow Platform configuration

JavaScript

HTML

REST APIs

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

CSS

SOAP

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Summary:

As a ServiceNow Developer, you will design and develop services and infrastructure to support Visa\'s Managed Dispute Resolution Services. You will play a crucial role in defining success for the central tool that supports Visa\'s ongoing services.

Essential Functions:

• Develop, test, and debug new and existing functionalities to meet specific requirements.
• Troubleshoot and resolve errors in the ServiceNow configuration.
• Identify requirement gaps and provide configuration options with respective pros and cons.
• Design and implement intuitive and user-friendly software, enabling customers to customize functionalities for their business needs.
• Collaborate with internal customers and business analysts for requirement clarifications and solution designing.
• Write technical design and build documentation for all technical infrastructure aspects.
• Research existing systems, analyze program and time requirements, and prepare time estimates and justifications.
• Participate in project meetings/daily scrums and communicate development status.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelor\'s degree, OR 5+ years of relevant work experience

Preferred Qualifications

• 3 - 6 years of extensive configuration and development experience across ServiceNow Platform, Portal, Mobile, and IT Service Management modules.
• Proficiency in JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.
• Understanding the key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, and FTPS
• Strong knowledge of APIs, web services, and standard relational database concepts.
• Experience with ServiceNow Security features, including user administration, roles, groups, and ACLs.
• Understanding of ServiceNow Best Practices.
• Advanced technical skills in UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets.
• Certifications such as CSA (Certified ServiceNow Admin), CIS (Certified Implementation Specialist), or CAD (Certified Application Developer) are a plus.
• Strong analytical skills for business process and workflow analysis.
• Effective communication skills with customers, system administrators, team members, and management, using sound judgment for enterprise impacts of technical decisions.
• Ability to work both independently and as part of a team, with geographically dispersed locations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.