Sr Support Services Analyst

Deltek; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading software solutions company is seeking a Support Services Analyst in Bengaluru, India. The role involves providing expert support for clients using Deltek Vantagepoint, troubleshooting complex issues, and collaborating with team members. Candidates should have 4+ years of experience, strong accounting knowledge, and effective communication skills. This full-time position offers an opportunity to mentor junior analysts and enhance support efficiency using AI tools.

Qualifications

• 4+ years of experience in a support role.
• Proficiency in Deltek ERP solutions is a plus.
• Ability to work effectively in a remote team environment.

Responsibilities

• Provide expert-level support to clients using Deltek Vantagepoint.
• Collaborate with clients and staff to resolve complex issues.
• Document all client interactions in the case tracking system.

Skills

Advanced accounting knowledge

Problem-solving skills

Excellent communication skills

Experience with AI tools

Tools

Deltek Vantagepoint

Job description

Position Responsibilities

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus.

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Document all client interactions and solutions in our case tracking system.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions.
• Advanced knowledge of accounting principles and practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with AI tools and technology is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Position Type
FT

Travel Requirements
No

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