Application Support Analyst

apexanalytix; Dadri; On-site; INR 320,000 - 520,000; Full time

Job summary

apexanalytix is hiring an Application Support Analyst 1 in India to provide technical leadership and support for apexportal Solutions software. You will interact with clients, troubleshoot tickets, and coordinate with Product Manager and R&D to address issues.

You will test releases, assist with upgrades, and serve as the technical expert for client deployments, handling both hosted and on-prem configurations.

Qualifications

• Bachelor's degree in IT/CS/Business/Finance/Accounting or related field.
• Experience with Accounts Payable in ERP systems such as PeopleSoft, SAP, Oracle, or JD Edwards preferred.
• Customer-facing experience with large customers preferred.
• 1–2 years of experience in SQL; strong Excel/Outlook skills.
• Exposure to SQL Server administration, data definitions, DTS, stored procedures, and complex queries.
• Familiarity with FTP, secure FTP, and PGP.
• Proficiency using Command Prompt for routines.

Responsibilities

• Manage and resolve technical support tickets.
• Coordinate with Product Manager and R&D to prioritize issues.
• Communicate with internal and external customers effectively.
• Test product functionality and new releases; identify improvements.
• Serve as technical expert for client software implementations.
• Manage software upgrades on schedule.
• Troubleshoot network, database, and software problems for client deployments.
• Configure system settings and conduct testing (unit/integration/acceptance).
• Create data transfer mappings using SQL queries.
• Present technical overviews for upgrades to clients.
• Set up technical environments for hosted clients; lead interface testing.

Skills

SQL

Customer-facing

ERP exposure

Data analysis

Excel

Education

Bachelor's degree in IT/CS/Business

Tools

SQL Server

FTP/PGP

Command Prompt

Job description

At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You will find a unique home here.

And you’ll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation.

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premises solutions.

The Work -

• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D teams to prioritize support tickets.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for our client software implementations.
• Manage software upgrades on scheduled date.
• Serve as a primary contact for our client’s IT department.
• Troubleshoot network, database, and software problems for our client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
• Work with Help Desk personnel to resolve client installation issues.
• The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

The Must-Haves -

• Bachelor’s degree in information technology, Computer Science, Business, Finance, Accounting or related field
• Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
• Customer-facing experience with large customers preferred
• 1-2 years of experience in SQL Good working knowledge of Microsoft Office (in particular Excel and Outlook)
• Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
• Knowledge of FTP, secure FTP, and PGP.
• Knowledge of using Command Prompt and its commands.

Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way - https://www.apexanalytix.com/careers/

At apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.

With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.