Sr Support Engineer II

Limelight Health; Nagpur District; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading technology platform in India is seeking an experienced IT Operations/Desktop Support professional to join their team. The candidate will be responsible for troubleshooting hardware and software issues, asset management, and ensuring the stability of critical IT equipment. Excellent collaboration and communication skills in English, alongside a minimum of 4-7 years of relevant experience, are essential for this role.

Qualifications

• Minimum of 4-7 years experience in IT Operations/Desktop support.
• Good technical knowledge of IT Infrastructure and operations.
• Excellent communication skills with fluency in English.

Responsibilities

• Perform full Deskside Technician role including troubleshooting all types of IT equipment.
• Ensure regular inventory audits and maintain IT Asset Inventory trackers.
• Coordinate and work with OEMs, Vendors, ISPs, and teams.

Skills

IT Operations experience

Technical knowledge of IT Infrastructure

Troubleshooting hardware and software

Collaboration skills

Leadership and people management

Tools

VMware

AWS

MS Office

Job description

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHAT YOU’LL NEED:

• Should have a minimum of 4-7 years experience in IT Operations/Desktop support.
• Good Technical knowledge of IT Infrastructure, IT Operations, Hardware and Networking.
• Asset management, reporting/dashboard reporting, and team management.
• Basic knowledge of servers (VMware, AD, DNS, DHCP, and file servers), SCCM, networks, and security.
• Excellent skills in Microsoft Windows, Hardware, and Software troubleshooting.
• Ability to perform full Deskside Technician role including supporting all types of IT equipment, troubleshooting and resolving hardware and software issues, smart hands support, printer, mobile device, VIP user, and video conferencing support.
• Ensure regular Inventory audits are completed including store room audits and maintain/update IT Asset Inventory trackers.
• Should have an understanding of AWS EC2, S3, VPC, IAM, RDS, Lambda, CloudFormation, load balancer ALB, NLB, CLB, VPN AWS Cli, Cloud watch, Auto Scaling, Route 53, IAM, AMI, EBS, SNS, Alarm, Billing, etc
• Ensure regular audits are completed for Critical IT equipment, Network links stability, and Video conferencing devices and share updated reports daily.
• Excellent collaboration skills to coordinate and work with OEMs, Vendors, ISPs, Infrastructure, and Offshore/Onshore Teams.
• Experience with ITIL process for Incident, Problem, and Change management, understanding of Root Cause Analysis methods.
• Queue monitoring and management to ensure workload is balanced and is completed within SLA.
• Knowledge of and experience with MS Office and Reports Management.
• Excellent Communication (written, verbal, and listening) skills with fluency in English.
• Should possess Leadership, People Management, Strategic Planning, Organizing, Analytical, Problem-solving, and Time management skills.