Sr Software Support Engineer

Amazon Music; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Amazon Music seeks a software development team member to support ticket systems and perform coding tasks for operations. Candidates should have 4+ years in software development or technical support, with strong skills in troubleshooting and scripting. Join us to innovate and enhance the music experience with cutting-edge technology.

Qualifications

• 4+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix and modern programming languages.

Responsibilities

• Support incoming tickets with troubleshooting across multiple products.
• Work on operations and maintenance coding projects.
• Develop tools for operations and maintenance.

Skills

Troubleshooting

Debugging

Scripting

Agile/Scrum

Education

Technical support experience

Tools

Java

Perl

AWS

UNIX/Linux

Job description

Amazon Music
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Come innovate with the Amazon Music team!
Some of the key job functions
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with engineering team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

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