Sr. Software Engineer (Integrations)

United States Digital Space LLC; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

United States Digital Space LLC seeks a Senior Software Engineer for its Integrations team in Bengaluru. You will lead design and development of key native integrations, enabling real-time automation and data transfer across CRM, ticketing, and other SaaS platforms.

You will own a functional area, shape technical direction, and collaborate with engineers, product leaders, customers, and partners. Hybrid work from the Bangalore office is available, with a strong emphasis on robust, scalable

Qualifications

• 7+ years of professional software engineering experience.
• Experience owning backend, full-stack, or integration systems in production.
• Strong problem-solving and design skills with scalable architectures.

Responsibilities

• Own the design, development, and reliability of native integrations.
• Collaborate across teams to deliver scalable backend services.
• Mentor junior engineers and participate in code reviews.
• Write architectural documents describing options, risks, and rollout plans.
• Debug production issues and improve team processes.
• Contribute to Agentic AI initiatives.
• Apply best practices for performance, security, and privacy.

Skills

7+ years exp

Backend ownership

Full-stack exp

Tools

Python

Vue.js

Redis

Google Cloud

AI MCP

Job description

About the company

the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At the company, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Sr. Software Engineer on the Integrations team, you will lead the design and development of the company’s key native integrations. These integrations enable real-time automation and data transfer between the company and complementary systems, ensuring our mutual customers have a seamless, unified experience. This includes Agentic AI-compatible integrations, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as recruiting, retail, and healthcare.

You will own a functional area or set of related features within Integrations, translating customer and business needs into robust technical solutions. You will help shape the 6-12 month technical direction for your area, break down larger projects into clear deliverables, and solve classes of problems through shared tools, patterns, and processes.

You’ll collaborate closely with engineering teammates, product leaders, business leaders, the company customers, and external stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical tradeoffs, and mentor other engineers through design, implementation, code review, debugging, and production support.

This position reports to our Engineering Manager and has the opportunity to be based in our Bangalore office. The position will require a hybrid working arrangement based out of our Bangalore office.

What you’ll do

• Own the technical design, development, maintenance, and reliability of key native integrations across the company’s Integrations platform.

• Build and enhance integrations with systems such as Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, Google Workspace, and other customer-critical SaaS platforms.

• Lead the delivery of Agentic AI-compatible integrations that help customers automate workflows and connect the company actions with external systems.

• Write architectural design and specification documents that clearly describe implementation options, tradeoffs, dependencies, risks, rollout plans, and success metrics.

• Develop backend services, APIs, workers, webhooks, data transfer flows, UI components, and automation workflows that scale across a large customer base.

• Break down larger projects into smaller deliverables and take responsibility for execution, delivery milestones, and the end-to-end result.

• Develop well‑tested features with appropriate test hooks, monitoring, and alerting, resulting in low defect reports and healthier customer scenarios.

• Design for performance, reliability, debuggability, extensibility, security, privacy, and operational simplicity.

• Debug complex production issues across the company services and third-party platforms, then turn those learnings into durable fixes and better team processes.

• Write clean, modular, and maintainable code using best practices along with unit tests.

• Participate in code and design reviews to ensure quality, maintainability, and scalability.

• Provide mentorship and technical guidance to junior engineers.

• Assist with emerging Agentic AI technologies and initiatives.

• Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).

Skills you’ll bring

• 7+ years of professional experience as a software engineer, or equivalent practical experience.

• Experience owning significant backend, full-stack, platform, or integration systems in production, including design, implementation, launch, monitoring, and maintenance.

• Experience with at l