Sr Service Support Coordinator

Waters Corporation; Bidhannagar; On-site; INR 700,000 - 900,000; Full time

Job summary

Waters Corporation in India (West Bengal) seeks a Service Coordinator to manage field service operations, coordinate with customers and engineers, and ensure timely execution of service commitments.

You will maintain data integrity, track service metrics, and generate performance reports while supporting a culture of operational excellence and customer satisfaction.

Qualifications

• Bachelor’s degree with 3–5+ years in service coordination or field service operations.
• Strong organizational and planning abilities to manage multiple service requests.
• Excellent communication and interpersonal skills with customers and engineers.
• Experience with ERP/CRM and service management systems (e.g., SAP, Salesforce, ServiceMax).

Responsibilities

• Monitor service orders from initiation to completion and resolve scheduling or logistics issues.
• Collaborate with field engineers and cross-functional teams to ensure efficient service execution.
• Maintain accurate service records and system updates for data integrity.
• Track service metrics and generate reports for operational reviews.
• Ensure compliance with policies, safety standards, and quality requirements while supporting excellence.

Skills

Customer-focused

Organizational skills

Communication

Problem-solving

Team collaboration

Education

Bachelor's degree

Tools

SAP

Salesforce

ServiceMax

Microsoft Office

Job description

Job Description:

Overview

Join a dynamic and customer-focused service organization where you will play a critical role in ensuring seamless coordination of field service activities and delivering an exceptional customer experience. As a Service Coordinator, you will work closely with customers, field engineers, and cross-functional teams to manage service operations, drive efficiency, and support the successful execution of service commitments. This is an exciting opportunity to be part of a collaborative, fast-paced environment where your organizational skills, problem-solving mindset, and ability to build strong relationships will directly contribute to customer success and operational excellence.

Responsibilities

• Monitor service orders from initiation through completion, proactively identifying and resolving scheduling, logistics, or operational issues to minimize delays and improve service performance.


• Collaborate with field engineers, service managers, and cross-functional teams to ensure efficient execution of service commitments and adherence to operational processes.


• Maintain accurate service records, documentation, and system updates, ensuring data integrity and providing visibility into service performance.


• Track key service metrics and generate reports to support operational reviews, identify improvement opportunities, and drive continuous process optimization.


• Support business objectives by ensuring compliance with company policies, safety standards, and quality requirements while contributing to a culture of operational excellence and teamwork.

Qualifications

Bachelor’s degree with 3-5+ years of experience in service coordination, field service operations, customer support, scheduling or a related operational role within a service-driven organization.Strong organizational and planning skills, with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment.Excellent communication and interpersonal skills, with the ability to effectively interact with customers, field service engineers, and cross-functional stakeholders.Proficiency in ERP, CRM, and service management systems (e.g., SAP, Salesforce, ServiceMax, or similar tools), along with strong Microsoft Office skills.Demonstrated problem-solving and decision-making abilities, with a proactive approach to resolving scheduling, logistics, and customer service challenges.Customer-focused mindset with strong attention to detail, data accuracy, teamwork, and a commitment to delivering high-quality service and operational excellence.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Requirements