Sr Service Engineer - Hyderabad

Videojet Technologies (I) Pvt. Ltd.; Mumbai; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Leave policy

Flexible working hours

Onboarding and training

Career development opportunities

Insurance coverage for family

Job summary

Videojet Technologies (I) Pvt. Ltd. invites applications for a Sr. Service Engineer role based in Hyderabad. You will attend breakdown calls, install and commission equipment on customer sites, and maintain Videojet equipment to ensure service excellence.

You will drive service revenue by promoting service contracts, consumables, and upgrades, while delivering timely preventive maintenance and high-quality on-site support to keep customers running smoothly and safely.

Qualifications

• Diploma/Engineering in any stream.
• 5+ years of field service experience.
• Familiar with local language (Telugu).
• Travel required – 80%.

Responsibilities

• Attend breakdown calls in the region.
• Raise requests for parts and close transactions under warranty, CAMP or chargeable.
• Install, commission and maintain Videojet equipment at customer sites, ensuring service excellence.
• Contribute to service revenue growth by promoting service contracts and upgrades; manage consumables and spare parts.
• Perform preventive maintenance as per schedule.
• Demonstrate products to customers.
• Update service reports in Oracle.
• Identify parts requirements and obtain quotes; collect purchase orders.
• Generate sales leads for equipment upgrades and service leads for the sales team.

Skills

Problem-solving

Time management

Cross-functional coordination

Customer-focused

Adaptability

Learning agility

Analytical skills

Communication skills

Education

Diploma/Engineering (any stream)

Job description

Imagine yourself… Doing meaningful work that makes an everyday impacton the world around you. Growing your expertiseand expanding your skillset with every project. Owning your ambitionand fueling your career growth. Thriving in a supportive team environmentthat inspires you to strive for excellence. Joining a companywith a proven track record of success and an exciting future. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. Learn about our leading portfolio of innovative products here! (https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us)

We offer: Comprehensive Leave policy Flexible working hours Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Insurance coverage of 7 Lakhs for family.

Job Title: Sr. Service Engineer Job Location: HYDERABAD

WITHIN YOUR ROLE YOU WILL:

• Attend breakdown calls in the region
• Raise request for parts and close transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipment’s on site, commission, and maintain Videojet equipment at customer sites, Service Excellence.
• This role will be a part of Revenue generation as well , also contributes to service revenue growth by promoting service contract and maintaining service excellence, consumables sales, spare parts, and equipment upgrades/replacements, target based profile.
• Completing Preventive Maintenance as per schedule.
• Demonstration of products to customers
• Update service report in Oracle
• Identifying potential parts requirement and get quote submitted and collect Purchase Order,
• Generate sales leads for equipment upgrades and replacements.
• Identifying potential equipment requirements and generate Service Leads for sales team

WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:

• Ability to work well independently and exercise appropriate judgment under general direction.
• Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
• Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests.
• Takes initiative to establish new processes and methods to support a variety of coordination activities.
• Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
• Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:

• Education – Diploma / Engineering in any stream. 5+ years of field service experience. Should be familiar with Local language (Telegu)
• Travel Required- 80%

Key Competencies

• Problem-solving and critical thinking
• Time management and task prioritization
• Cross-functional coordination
• Customer-focused approach
• Adaptability and learning agility

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.