Sr. Sap Basis Hana BTP Consultant

Wipro; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Wipro is seeking an experienced incident management lead to oversee the incident process and monitoring protocols ensuring system resilience and reliable service delivery. You will supervise the team, guide permanent fixes for recurring issues, and align with client expectations.

Responsibilities include SLA oversight, production support coordination, disaster recovery planning, and continuous improvement through knowledge sharing.

Qualifications

• 8-10 years of experience in incident management or operations.
• Strong understanding of monitoring, incident response, and ITIL processes.
• Experience with SAP BASIS or equivalent enterprise platforms.

Responsibilities

• Triaging and resolution of tickets: establish incident monitoring protocols and guide fixes.
• SLA monitoring: review SLA performance and ensure consistent delivery quality.
• Performance tuning and optimization: work with technical teams on production support and deployments.
• System improvements: review mitigation measures and propose improvements.
• Disaster recovery: develop DR and data backup plans for resilience.
• Reporting and stakeholder engagement: participate in QBRs and manage client expectations.
• Team management: supervise daily operations, conduct appraisals and provide feedback.
• Knowledge base and continuous learning: maintain docs and promote best practices.

Skills

SAP BASIS

Job description

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibility

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning-Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: SAP BASIS.

Experience: 8-10 Years.

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