Sr Salesforce Specialist

Quickbase; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Quickbase is seeking a Senior Salesforce Engineer in Bangalore, India. This individual contributor role reports to the Sr.

Manager, Systems Engineering and focuses on designing, enhancing, and supporting scalable Salesforce solutions across sales, onboarding, and post‑sale operations. You will collaborate with Systems Engineering, Product Management, Revenue Operations, and support teams to deliver AI-enabled improvements.

Qualifications

• 5+ years of hands-on Salesforce engineering in SaaS/enterprise environments.
• Strong understanding of Salesforce lead mgmt, sales processes, onboarding, support operations, and lifecycle workflows.
• Self-directed with proactive risk awareness and collaboration.
• Ability to propose scalable technical solutions and evaluate platform tradeoffs.
• Familiarity with AI-powered workflow automation within Salesforce preferred.

Responsibilities

• Design, develop, and maintain scalable Salesforce solutions using Apex, LWC, APIs, and integrations.
• Evaluate requirements and propose scalable technical approaches using declarative and programmatic Salesforce capabilities.
• Translate business problems into technical solutions balancing scalability and user experience.
• Participate in architecture discussions and identify risks and optimization opportunities.
• Contribute to platform strategy, documentation, and reusable design patterns.
• Troubleshoot complex platform, automation, and integration issues across Salesforce and connected systems.

Skills

Apex

Lightning Web Components

Salesforce Integrations

AI/Automation

Education

Bachelor's degree in Computer Science / MIS or related field

Tools

Salesforce Flows

REST/SOAP APIs

LWC

Job description

Senior Salesforce Engineer

Bangalore, India | Individual Contributor | Reports to Sr. Manager, Systems Engineering

We are seeking a Senior Salesforce Engineer to help design, enhance, and support scalable Salesforce solutions from sales workflows and customer acquisition through to post‑sale customer support operations. This role will partner closely with Systems Engineering, Business Product Management, Revenue Operations, Customer Support, and business stakeholders to deliver platform enhancements, integrations, automation, and AI‑enabled solutions that improve operational efficiency and customer experience.

Salesforce operates as our system of record within a modern enterprise stack, with Slack serving as the primary user experience layer and Workato as an orchestration backbone. For the right engineer, this means meaningful architectural surface area that goes beyond traditional Salesforce engineering. This role requires an engineering mindset beyond declarative administration. The ideal candidate understands both what is technically possible within Salesforce and when custom development, integration patterns, or platform architecture decisions are appropriate to support long‑term scalability and operational efficiency. This role will also contribute to strategic initiatives involving AI‑powered workflows and intelligent automation within the Salesforce ecosystem.

What You Will Do

Salesforce Engineering & Solution Design

• Design, develop, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), APIs, and platform integrations.
• Evaluate business requirements and recommend scalable technical approaches using both declarative and programmatic Salesforce capabilities.
• Translate loosely defined business problems into technical solutions while balancing scalability, maintainability, performance, and user experience.
• Participate in architectural discussions and proactively identify technical risks, dependencies, and optimization opportunities.
• Contribute to long‑term platform strategy and help drive engineering best practices, coding standards, technical documentation, and reusable design patterns.
• Troubleshoot and resolve complex platform, automation, and integration issues across Salesforce and connected systems.

Integrations & AI Initiatives

• Support and evolve a portfolio of integrations between Salesforce and connected enterprise applications within a headless CRM architecture to ensure reliable data flow and operational continuity.
• Contribute to strategic AI and automation initiatives involving Salesforce workflows, customer support operations, and business process optimization.
• Collaborate with cross‑functional teams to evaluate and implement scalable AI‑enabled capabilities within the Salesforce ecosystem.
• Drive automation and operational efficiency through platform enhancements, integrations, and intelligent workflows.

Collaboration & Solution Delivery

• Partner with Salesforce administrator who handles day‑to‑day requests.
• Partner with Business Product Managers who triage and scope enhancement requests from business and operations stakeholders for engineering delivery.
• Partner with Systems Architects on complex initiatives, translating architectural guidance into production‑ready implementations.
• Operate effectively within an agile delivery model, actively participating in sprint ceremonies, daily standups, backlog refinement, and release planning activities.
• Provide consistent visibility into work progress, blockers, technical risks, and next steps to ensure alignment across engineering and business stakeholders.
• Demonstrate strong ownership, accountability, and proactive communication in a fast‑moving environment with shifting priorities.
• Troubleshoot platform, integration, and operational issues across Salesforce environments and connected systems.
• Support testing, documentation, release validation, and operational best practices across platform enhancements and projects.
• Contribute to continuous improvement initiatives by recommending Salesforce best practices, automation opportunities, and scalable technical solutions.

Requirements and Qualifications

• 5+ years of hands‑on Salesforce engineering and development experience within SaaS or enterprise environments, including substantial experience with Flows, Apex, Lightning Web Components (LWC), integrations, and custom platform development.
• Strong understanding of the Salesforce platform across lead management, sales processes, customer onboarding, support operations, and customer lifecycle workflows.
• Self‑directed and proactive with a willingness to seek clarification, collaborate, and elevate risks when needed to maintain delivery momentum and solution quality.
• Strong critical thinking and solution design skills with the ability to assess ambiguous business problems and propose scalable technical solutions.
• Demonstrated ability to think creatively and strategically about platform capabilities, automation opportunities, and system design patterns.
• Ability to independently research platform capabilities, evaluate tradeoffs, and recommend best‑fit solutions within Salesforce and connected systems.
• Comfortable working in a dynamic environment where priorities, initiatives, and assignments may evolve based on business needs and organizational priorities.
• Demonstrated ability to adapt quickly, manage competing priorities, and collaborate effectively across multiple functional areas.
• Familiarity with AI‑powered workflow automation and Salesforce AI capabilities such as Einstein, Agentforce, Prompt Builder, or similar technologies is highly preferred.
• Salesforce certifications and a Bachelors degree in Computer Science, MIS, or a related technical field are preferred.

Preferred

• Certifications: Salesforce Platform Developer I, Salesforce Platform Developer II, Salesforce JavaScript Developer I, Salesforce Integration Architecture Designer, Salesforce Data Architecture and Management Designer.
• Experience supporting Salesforce Experience Cloud customer portals.
• Familiarity with customer support automation and AI/chatbot workflows.
• Experience working within enterprise Salesforce DevOps and CI/CD frameworks.
• Experience supporting complex multi‑system SaaS ecosystems and integration architectures.
• Familiarity with scalable automation strategies and governance best practices within Salesforce environments.
• Exposure to Salesforce CPQ or Quote‑to‑Cash processes is a plus.

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision‑making, while maintaining strong judgment, accountability, and data integrity.

Compensation & Benefits

At Quickbase, we believe in pay transparency and are committed to equitable pay practices.

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full‑time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.