Sr. Relationship Manager - Affluent Relations

Standard Chartered; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning culture

Inclusive culture

Competitive benefits

Job summary

Standard Chartered in Mumbai is seeking a Sr. Relationship Manager - Affluent Relations to manage and grow relationships with clients of International Banking, guiding wealth goals, investments, and portfolio construction for long-term growth.

The role involves collaboration with specialists across investment, insurance, products and treasury to deliver comprehensive solutions, with a focus on client satisfaction, sales outcomes, and cross-border opportunities in an international bank.

Qualifications

• 2+ years in client acquisition, relationship management and retail banking.
• Technical knowledge of consumer banking products (Treasury, Equities, Funds, Insurance).
• Excellent communication, interpersonal and relationship-building skills.
• Ability to learn new products quickly and work flexibly in an international environment.
• Strong local language skills and client networks.

Responsibilities

• Support clients to meet financial needs as they progress through career and life stages.
• Build long-term relationships to grow, manage and protect wealth with investment solutions.
• Stay ahead of the market with CIO updates to share with clients.
• Leverage myWealth digital to create custom portfolios and monitor performance.
• Provide outstanding client experiences.

Skills

Relationship management

Client acquisition

Sales skills

Communication

Financial products knowledge

Job description

Sr. Relationship Manager - Affluent Relations

As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of International Banking to drive business growth and meet the bank's strategic objectives. You'll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability. You'll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.

This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.

About Wealth and Retail Banking

We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.

We're a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.

We're investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You'll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.
• Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO’s advice.
• Provide outstanding client experiences.

Qualifications

• A minimum of 2 years of experience in client acquisition, relationship management and retail banking.
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Ability to work in a flexible and agile way.
• Self-starters and team players who enjoy working in an international environment.
• Excellent local language skills, client networks and experience.
• Maintains a high standard of personal conduct and lives our valued behaviours.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.