Sr. Quality Evaluator

Concentrix Corporation; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Concentrix Corporation is seeking a Sr. Quality Evaluator in Gurugram to ensure data quality, generate reports, and drive QA improvements. The role involves presenting audit findings to clients and stakeholders, calibrations, and compliance audits within fast-paced workflows.

You will work with cross-functional teams, leverage Google Workspace tools, and support training initiatives to enhance overall quality performance.

Qualifications

• Graduation is required for this role.
• Experience in QA roles and quality frameworks preferred.
• Calibrations, audits and fraud/compliance awareness required.

Responsibilities

• Ensure quality data is in an analysable format.
• Produce regular business reporting and trending quality issue insights.
• Present audit findings to client and internal stakeholders; provide feedback to improve quality.
• Collaborate with training to develop quality improvements.
• Conduct calibration, creative approvals, perform fraud audits and compliance audits.

Skills

Communication skills

Audit reporting

QA experience

Time management

Data storytelling

Cross-functional collaboration

Education

Graduation

Tools

Google Sheets

Google Docs

Google Slides

Job description

## Sr. Quality EvaluatorApply: IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32: Full time: Posted Today: End Date: November 9, 2026 (30+ days left to apply): R1770375Job Title:Sr. Quality EvaluatorJob Description* Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. * **Role and Key Responsibilities**: * + Ensure quality data is in an analysable format + Produce regular business reporting and trending quality issue insights + Strong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data + Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements + Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows + Should have solid understanding of workflow, tools used for providing services + Have experience working as an Agent in same/similar workflows. + Preferably have previous experience in QA roles. + Excellent time management skills and the ability to prioritize work accordingly + Experience with Google Sheets, Docs and Slides + Ability to adapt to a fast-paced environment and changing criteria/workflows + Ability to effectively interact and collaborate across functions and levels* **Educational Qualification**: Graduation * **Disclaimer:** 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'