Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Amazon; Chennai District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amazon's Retail Business Services (RBS) is seeking a Sr. Program Manager to lead the Stranded Inventory Reduction Program across Emerging markets, guiding defect identification, solution adoption, and upstream alignment with country teams, FC operations, and technology.

The role focuses on scaling playbooks, driving end-to-end delivery, and delivering measurable cost savings while collaborating with RBS leaders to report progress, escalate blockers, and ensure consistent workflows across BR, MX,

Qualifications

• 7+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own stranded inventory defect identification, resolution, and upstream alignment for Emerging marketplaces.
• Collaborate with country teams, FC operations, and RBS technology to reduce unproductive inventory.
• Drive end-to-end goal delivery, opportunity sizing, solution adoption, and COI impact reporting.
• Adapt playbooks for regional nuances while maintaining global standards.
• Deliver monthly progress updates to country leaders and RBS leadership.

Skills

Data-driven decisions

Program strategy

Excel skills

Cross-functional leadership

Education

Master's degree / MBA

Tools

Excel

Data engineering coordination

Job description

Description

Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Stranded Inventory Optimization across Emerging/Strategic markets.

About The Role

Amazon's International Emerging Stores (IES) is a strategic priority, targeting growth from $41.4B to $100B+ by 2029. As IES marketplaces scale, stranded inventory - units suppressed, aged, or blocked from customer purchase - represents a significant and growing cost-to-serve challenge across emerging markets (BR, MX, AU, ZA, TR, SG, MENA).

RBS's Stranded Inventory Reduction Program (SIRP) has delivered $1.3B+ in FCF savings across mature geographies since 2020. We are now expanding this capability into Emerging markets, where regional complexity (data gaps, unique suppression drivers, marketplace-specific workflows) requires dedicated ownership to adapt proven playbooks and drive measurable cost-out impact.

We are looking for a Program Manager to own stranded inventory defect identification, resolution, and upstream alignment across Emerging marketplaces - partnering with country teams, FC operations, and RBS technology to reduce unproductive inventory and unlock working capital.

Key job responsibilities

• Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces - including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood
• Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders
• Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including opportunity sizing, solution implementation, adoption tracking, and COI impact reporting
• Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale
• Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects
• Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms
• Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards
• Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs

Basic Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 6+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ADCI - Tamil Nadu - A83

Job ID: A10420825